Relationship Manager Gold Loan

AU Small Finance Bank; Ambad; On-site; INR 600,000 - 900,000; Full time

Job summary

AU Small Finance Bank Limited in India is seeking a Relationship Manager for Gold Loans to acquire and service customers, ensure compliance with lending norms, and help achieve business targets.

The role involves gold loan documentation and valuation, timely disbursement and tracking of repayments, and cross-selling of banking products, while supporting branch operations and customer queries. This is a branch-based, customer-facing position requiring travel as needed.

Qualifications

• Banking/NBFC experience in sales or lending.
• 2 to 5 years of experience.
• Knowledge of gold loan products and lending norms.
• KYC and compliance knowledge.

Responsibilities

• Acquire gold loan customers and service existing ones.
• Conduct gold valuation and documentation.
• Ensure timely disbursement and repayment tracking.
• Cross-sell banking products.
• Support branch operations and handle queries.

Skills

Communication

Negotiation

Tools

MS Office

Job description

Group Company: AU Small Finance Bank Limited

Designation: Relationship Manager Gold Loan

Position description:

Responsible for acquiring and servicing gold loan customers, ensuring compliance with lending norms, and achieving business targets.

Primary Responsibilities:

• 1.Customer acquisition for gold loans2. Conduct gold valuation and documentation3. Ensure timely disbursement and repayment tracking4.Maintain portfolio quality

Additional Responsibilities:

• 1.Cross-sell banking products2. Support branch operations3. Handle customer queries and complaints

Required work experience

• Industry: Banking / NBFC
• Role: Sales / Lending
• Years of experience: 2 to 5

Key Performance Indicators:

1.Loan disbursement volume2.Portfolio quality3.Customer satisfaction score

Required Competencies:

1.Customer Orientation2.Integrity3.Result Focus

Required Knowledge:

1. Gold loan products2. Lending norms3.KYC and compliance

Required Skills:

- Communication- Negotiation- MS Office

Required abilities

• Physical: General office work
• Other: Ability to handle pressure

Work Environment Details:

Branch-based with customer interaction

Specific requirements

• Travel: Yes
• Vehicle: Preferred
• Work Permit: Not applicable

Other details

• Pay Rate:
• Contract Types: Permanent, Full-time
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal norms
• Union Affiliation: