Relationship Officer Gold Loan

AU SMALL FINANCE BANK; Thiruvarur; On-site; INR 223,000 - 391,000; Full time

Job summary

AU Small Finance Bank Limited in Mannargudi seeks a Relationship Officer for Gold Loan operations. You will handle customer interactions, ensure process compliance, and support daily banking activities. The role requires 2–6 years in banking, knowledge of gold loans, CRM tools, MS Office, and strong communication. Travel to branches may be required, and standard banking hours apply. This position offers exposure to retail lending and collaborative teamwork.

Qualifications

• Banking products, regulatory norms and recovery procedures.
• Strong communication, analytical thinking and customer orientation.
• Experience with MS Office/CRM tools is desirable.

Responsibilities

• Manage relationship officer gold loan operations and customer interaction while ensuring compliance with banking standards.
• Support team initiatives, training, and reporting.
• Travel to branches as required and participate in daily banking activities.

Skills

MS Office

CRM tools

Negotiation

Tools

CRM tools

Job description

Job Description:

Group Company

AU Small Finance Bank Limited

Designation

Relationship Officer Gold Loan

Office Location

Mannargudi Needamanglam Road Mannargudi

Position description

Responsible for relationship officer gold loan operations and ensuring compliance with banking standards.

Primary Responsibilities

• Manage core responsibilities related to relationship officer gold loan, customer interaction, and operational efficiency.

Additional Responsibilities

• Support team initiatives, training, and reporting.

Reporting Team

• Reporting Designation:


• Reporting Department:

Educational Qualifications Preferred

• Category:


• Field specialization:


• Degree:


• Academic score:


• Institution tier:

Required Work Experience

• Industry: Banking/Financial Services


• Role: Relationship Officer Gold Loan


• Years of experience: 2 to 6

Key Performance Indicators

Customer satisfaction, recovery rate, compliance adherence

Required Competencies

Communication, Analytical Thinking, Customer Orientation

Required Knowledge

Banking products, regulatory norms, recovery procedures

Required Skills

MS Office, CRM tools, negotiation

Required Abilities

• Physical: Normal office work


• Other: Problem-solving, multitasking

Work Environment Details

Branch/Field/Operations Office

Specific Requirements

• Travel: Yes


• Vehicle: Preferred


• Work Permit: NA

Other Details

• Pay Rate:


• Contract Types: Full-time


• Time Constraints: Standard banking hours


• Compliance Related: Adherence to RBI and internal policies


• Union Affiliation: