Relationship Officer Gold Loan

AU SMALL FINANCE BANK; Andhra Pradesh; On-site; INR 350,000 - 550,000; Full time

Job summary

AU Small Finance Bank Limited is seeking a Relationship Officer for Gold Loan operations at our Madanapalli branch. You will manage client interactions, process gold loan applications, and ensure adherence to banking standards.

The role requires 2–6 years in banking, strong communication and analytical skills, and willingness to travel. You will work in a branch/field environment with standard banking hours and RBI-compliant procedures.

Qualifications

• Experience with banking products and regulatory norms.
• Strong customer orientation and communication skills.
• Familiarity with recovery procedures.

Responsibilities

• Manage relationship officer gold loan duties and customer interactions.
• Ensure operational efficiency and compliance with banking standards.

Skills

Communication

Analytical Thinking

Customer Orientation

MS Office

CRM tools

Negotiation

Tools

MS Office

CRM tools

Job description

Group Company: AU Small Finance Bank Limited

Designation: Relationship Officer Gold Loan

Office Location: Ctm Road Madanapalli Annamayya

Position description: Responsible for relationship officer gold loan operations and ensuring compliance with banking standards.

Primary Responsibilities

• Manage core responsibilities related to relationship officer gold loan, customer interaction, and operational efficiency.

Additional Responsibilities

• Support team initiatives, training, and reporting.

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score:
• Institution tier:

Required Work Experience

• Industry: Banking/Financial Services
• Role: Relationship Officer Gold Loan
• Years of experience: 2 to 6

Key Performance Indicators:

Customer satisfaction, recovery rate, compliance adherence

Required Competencies:

Communication, Analytical Thinking, Customer Orientation

Required Knowledge:

Banking products, regulatory norms, recovery procedures

Required Skills:

MS Office, CRM tools, negotiation

Required Abilities

• Physical: Normal office work
• Other: Problem-solving, multitasking

Work Environment Details:

Branch/Field/Operations Office

Specific Requirements

• Travel: Yes
• Vehicle: Preferred
• Work Permit: NA

Other Details

• Pay Rate:
• Contract Types: Full-time
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation: