Relationship Officer - Current Account

Equitas Small Finance Bank; Madurai District; On-site; INR 280,000 - 360,000; Full time

Job summary

Equitas Small Finance Bank in Tamil Nadu's Madurai district seeks a field sales executive to identify catchment areas for retail liabilities, build customer leads, and drive account openings through direct customer interactions.

The role involves verifying documents, explaining product features, maintaining client communications, and updating sales reports to support long-term relationships and cross-selling opportunities.

Responsibilities

• Identify catchment areas of potential retail liabilities customers for Equitas Bank.
• Build a database of customer leads through references, area footfall, door-to-door visits and pamphlets.
• Schedule meetings with potential liabilities customers and present suitable products with features/benefits.
• Explain to customers the requirements and documents for various products/services (e.g., locker charges, minimum balance).
• Verify customer documents with originals and maintain confidentiality.
• Complete all account opening steps accurately to ensure a strong customer experience and relationship.
• Maintain ongoing communication with customers on account opening status.
• Assist newly signed-up customers with additional products and services (loans, investments) as needed.
• Build a reference network from new customers for potential future leads.
• Update Daily Sales Reports and discuss plans/progress with the supervisor.

Job description

• Identify potential catchment areas of potential retail liabilities customers for Equitas Bank.
• Build a database of customer leads through references, opening stalls in areas where there are higher number of footfalls like apartment complexes, shopping areas etc., door to door visits, distribution of pamphlets etc.
• Schedule meetings with potential liabilities customers and understand their requirement; thereafter presenting them with the most suitable products and explaining the features/benefits.
• Communicate clearly to customers on the requirements for various types of products & services – for example, charges for maintaining a locker, minimum balance to be maintained etc., and on the documents required to be submitted to bank with Equitas.
• Ensure that all customer documents are verified with originals and are handled with care and confidentiality.
• Complete all account opening related processes accurately so that the customer experience is enhanced and forms the foundation of a long relationship with the bank.
• Maintain continuous communication with customers on the status of their account opening process.
• Frequently communicate with newly signed up customers and assist them with additional products and services based on their requirements – for example, relevant loan products, investment products etc.
• Build reference network from newly signed up customers for potential leads.
• Regularly update Daily Sales Reports and discuss on the plans, action items, progress with the supervisor