Relationship Officer - CRM

Tax Connect Advisory; Kolkata District; On-site; INR 300,000 - 460,000; Full time

Benefits offered by this job

Medical insurance on Active employment

Job summary

Tax Connect Advisory is seeking a proactive Relationship Officer CRM in Kolkata to manage client relationships, coordinate post-sales activities, and ensure timely resolution of customer queries. The role requires handling billing and order records while supporting CRM operations and client retention.

This position offers exposure to GST/ITR-related services and litigation support within a dynamic team. Based in Kolkata, you will work on maintaining accurate call books, improving client

Qualifications

• CRM and client relationship management skills.
• Proven ability to handle post-sales activities and resolutions.

Responsibilities

• Manage client queries, collections & follow-ups.
• Address client queries on GST, ITR, etc, Litigation & services.
• Manage billing records, order books & call books.
• Maintain billing, order & call records.
• Support client retention & CRM operations.

Skills

CRM

Client queries

Post-sales

Job description

• -Manage client queries, collections & follow-ups.
• -Address client queries on GST, ITR, etc, Litigation & services.
• -Manage billing records, order books & call books.
• -Maintain billing, order & call records.
• -Support client retention & CRM operations.

Required Candidate profile

We are looking for a proactive and customer-focused Relationship Officer CRM to manage client relationships, coordinate post-sales activities, and ensure timely resolution of customer queries.

Perks and benefits

Medical insurance on Active employment