Relationship Manager (Service care)

Vakilsearch; Chennai District; On-site; INR 350,000 - 550,000; Full time

Job summary

Vakilsearch is seeking a client relationship executive in Chennai to manage premium clients, handle escalations, and ensure on-call resolutions. The role requires proactive customer engagement, regular progress updates, and cross-selling opportunities.

Candidate should have 1–2 years of experience in client relationship management with strong communication skills in English and Hindi. Graduation is expected, and the role involves desktop and mobile platforms for service delivery.

Qualifications

• Proven experience in Client Relationship Management.

Responsibilities

• Be the SPOC across services for a customer.
• Update ticket/sub milestone status for all services within customer entity.
• Manage: Customer interaction & escalations.
• Handhold customer in the first few days of the service starting.
• Talk to customer: regular intervals and maintain open channel.
• Send weekly, daily updates on Service progress.
• For subscription services - ensure customer dashboard & newsletters are up-to-date.
• Establish customer 'hotline' in case of urgency and issues apart from delivery executives.
• Touch base on escalations and liaise with departments towards earliest closure.
• Departments will have a 'Green channel' in CRM for priority assistance.
• Excellent ability in analyzing cross-selling and upselling.

Skills

Client handling

Communication

Problem solving

Go-getter

Education

Graduation

Tools

Desktop

Mobile

Job description

Job Summary

The key responsibilities are handling premium clients by understanding and satisfying their requirements, managing escalations, and on call resolutions.

Job Description

Responsibilities and Accountabilities:

• Be the SPOC across services for a customer.
• Update ticket/sub milestone status for all services within customer entity.
• Manage: Customer interaction & escalations.
• Handhold customer in the first few days of the service starting.
• Talk to customer: regular intervals and maintain open channel.
• Send weekly, daily updates on Service progress.
• For subscription services - make sure customer dashboard & regular newsletters are 100% up-to-date.
• Establish customer 'hotline' in case of urgency and issues apart from delivery executives.
• Touch base on escalations and liaise with departments towards earliest closure.
• Departments will have a 'Green channel' in CRM for these customers and to get priority assistance.
• Excellent ability in analyzing the opportunity for cross-selling and up selling.

Tools & Resources required:

Desktop

Mobile

Job Specifications

Qualification(s):

Any graduation.

Experience

Nature of Experience:

Proven experience in Client Relationship Management.

Length of Experience:

1 - 2 years

Skill Set & Personality Traits required:

• Excellent client handling skills.
• Dynamic and energetic individual.
• Ready to take up challenging tasks with a go - getter attitude.
• Excellent communication skills.
• Problem solving ability with a good presence of mind.
• Good Communication in English and Hindi is must
• Location: Chennai
• Age Group: 22 - 28 years.