Relationship Officer - Business Development and Client Relationship Management

Muthoot Fincorp Limited; Konaseema; On-site; INR 350,000 - 520,000; Full time

Job summary

Muthoot FinCorp Limited is seeking a Relationship Officer to source business from the open market and connectors. The role focuses on maintaining quality portfolios across processing centers while adhering to regulatory requirements and compliance.

The incumbent will develop relationships with connectors and customers, work under the Branch Business Manager, and drive growth in secured & unsecured lending products in designated areas.

Qualifications

• Minimum qualification: Any Graduate/Non Graduate.
• 6 months to 1+ year experience in similar industry.

Responsibilities

• Business Development: Drive business growth by identifying new business opportunities, developing relationships with key stakeholders.
• Source and empanel new connectors on every month.
• Find new micro markets and empanel good quality referral partners to scale up Micro LAP business.
• Work in the Area assigned by the Branch Business Manager and generate leads.
• Cold Calling to the potential customer base to generate business.
• Daily Sales Calls as per the Plan submitted to BBM.

Skills

Communication

Local language

Interpersonal skills

Geographical market

Mortgage loans

Regulatory knowledge

Collaboration

Education

Any Graduate/Non Graduate

Job description

Relationship Manager Relationship Officer Role Profile

Role Title: Relationship Officer

Designation: Relationship Officer

Function: SULB/ Business

Administrative Reporting: Branch Business Manager

Functional Reporting: Branch Business Manager

Dec 2024

Job Purpose

The primary responsibility of the Relationship Officer is to source business from the open market and connectors to achieve business targets as per the organizational goal.

Role Specification

Role Title: Relationship Officer

Employee Interviewed

Reports To: Branch Business Manager

Company: Muthoot FinCorp Limited

Function/Department: Secured & Unsecured Lending Business

Written By: Johnson & Parthasarthi

Approved By (Jobholder)

Approved By (Immediate Superior)

Date (Written On): 11 th Dec’24

Role Summary

Relationship officer is to source business from the open market and connectors to achieve business targets as per the organizational goal. Relationship Officer will be responsible for maintaining quality portfolios across all the processing centers. RO needs to follow all necessary regulatory requirements and compliance.

Organizational Chart

KEY RESPONSIBILITIES

• Business Development Drive business growth by identifying new business opportunities, developing relationships with key stakeholders.
• He needs to source and empanel new connectors on every month.
• To find new micro markets and empanel good quality referral partners to scale up Micro LAP business.
• Work in the Area assigned by the Branch Business Manager and generate leads.
• Cold Calling to the potential customer base to generate business.
• Daily Sales Calls as per the Plan submitted to BBM.
• To find, nurture and develop excellent relationships with the Referral Partners and Connectors.

Key Challenges

Technology

Key Decisions Taken

NIL

Key Interactions

• Internal Stakeholders
• External Stakeholders
• Credit
• Legal
• Technical Operations
• Customers
• Connectors
• External Legal team TEAL MAATRUM (legal & technical)

Key Role Dimensions

Geographical Coverage- No of Direct Reportees- Total Team Size - Portfolio - 50 to 100 KM Nill Nill

Key Skills & Behavioural Attributes

• Good communication, including local language and interpersonal skills.
• Good understanding of the local geographical market.
• Knowledge of business mortgage loans, products, processes, and regulations.
• Knowledge upgrading on latest regulatory norms.
• Good in collaboration with internal & external partners.

EDUCATION / EXPERIENCE

Minimum Qualification: Any Graduate/Non Graduate

Nature of Experience: 6 months to 1+ Years experience in similar industry.