Relationship Officer Business Accounts

AU Small Finance Bank; Jawar; On-site; INR 250,000 - 400,000; Full time

Job summary

AU Small Finance Bank Limited in India invites applications for a Relationship Officer – Business Accounts. You will manage business accounts, ensure high service standards, and support branch operations in a customer-facing, on-site role.

Handle business account queries and resolve issues, cross-sell banking products (CASA, loans, insurance), maintain MIS, and assist in documentation and account openings. Travel is minimal; two-wheeler may be required.

Qualifications

• Minimum 2 years of banking or financial services experience.
• Academic score of at least 50%.
• Education from Tier 2 or Tier 3 institutions preferred.

Responsibilities

• Handle business account queries and resolve issues.
• Cross-sell banking products (CASA, loans, insurance).
• Ensure customer satisfaction and retention.
• Support branch operations and compliance.
• Assist in account opening and documentation.

Skills

Interpersonal skills

MS Office

CRM usage

Problem-solving

Communication Skills

Sales Drive

Attention to Detail

Teamwork

Education

Minimum 50% marks

Tier 2 / Tier 3 institution

Tools

Core Banking Systems

CRM

Job description

Group Company: AU Small Finance Bank Limited

Designation: Relationship Officer Business Accounts

Office Location:

Position description: Responsible for managing business accounts, ensuring high service standards, cross-selling banking products, and supporting branch operations.

Primary Responsibilities:

• - Handle business account queries and resolve issues
  - Cross-sell banking products (CASA, loans, insurance)
  - Ensure customer satisfaction and retention
  - Support branch operations and compliance
  - Assist in account opening and documentation

Additional Responsibilities:

• - Participate in local marketing activities
  - Generate leads for new accounts and services
  - Maintain MIS and reports

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational qualifications preferred

• Category:
• Field specialization:
• Degree:
• Academic score: Minimum 50%
• Institution tier: Tier 2 / Tier 3

Required Certification/s: NA

Required Training/s: Customer Service, Core Banking Systems

Required work experience

• Industry: Banking, Financial Services
• Role: Customer Service, Sales, Teller
• Years of experience: 2 to 5

Key Performance Indicators: - Customer satisfaction score
- Product cross-sell ratio
- Account activation rate
- TAT adherence
- Compliance score

Required Competencies: - Customer Orientation
- Communication Skills
- Sales Drive
- Attention to Detail
- Teamwork

Required Knowledge: - Banking products
- KYC norms
- Branch operations
- Core banking systems

Required Skills: - Interpersonal skills
- MS Office
- CRM usage
- Problem-solving

Required abilities

• Physical: NA
• Other: Patience, Empathy

Work Environment Details: Branch-based, customer-facing

Specific requirements

• Travel: Minimal (local marketing)
• Vehicle: Two-Wheeler Vehicle
• Work Permit: Must be authorized to work in India

Other details

• Pay Rate: Fixed + Incentives
• Contract Types: Full-time, Permanent
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation: