Relationship Manager YES First

Yes Bank Ltd.; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Yes Bank Ltd. in Mumbai seeks an experienced Manager/Senior Manager to lead relationship management for YES FIRST clients in the HNI segment and drive growth of Liabilities & Investments.

You will oversee client engagement, advisory services, and revenue generation across a broad product suite while ensuring compliance and high service standards.

Qualifications

• Graduation (Post Graduate preferred)
• AMFI/NCFM/IRDA/JAIIB/CAIIB certifications will be an added advantage
• Minimum 4 years of experience in Banking & Financial Services
• Strong written and verbal communication and client relationship skills

Responsibilities

• Relationship management for YES FIRST clients and growth of Liabilities & Investment business from the HNI segment
• Develop and expand YES FIRST customer relationships with service levels exceeding client expectations
• Identify current and potential relationships with additional revenue potential and grow business
• Proactively sell the full range of consumer and commercial products to current and potential YES FIRST HNI relationships
• Maintain portfolio quality by regular engagement with mapped relationships and ensure service and sales satisfaction

Skills

Good written and verbal communication

MS Office

Networking

Interpersonal skills

Confidentiality and compliance

Retail Banking knowledge

Regulatory guidelines knowledge

Education

Graduation (Post Graduate preferred)

Job description

Grade

Manager Senior Manager

Business Unit

Affluent Banking and Retail Wealth

Management Band

Junior Management

Core Responsibilities

• Relationship Management:
  • Managing the banking and investments relationship of YES FIRST clients and responsible for overall growth of Liabilities & Investment business from HNI segment
  • Develop, manage, and expand YES FIRST customer relationships by providing service level which exceeds client expectations of most important customer segment.
  • Identify current and potential relationship with additional revenue potential and grow business
• Generating Incremental Business
  • Sales targets spread across liabilities, retail assets, business banking, forex, cards, investments etc.
  • Proactively sell the full range of consumer and commercial product to current and potential Yes FIRST HNI Relationships
  • Increase CASA balance in allocated portfolio either through Deepening or Acquisition
  • Driving higher product and channel penetration to deepen mapped relationships and to increase wallet share with YES Bank
  • Customer Engagement:
    • Ensuring portfolio quality by regularly engaging with each mapped relationship and maintaining the desired relationship values
    • Face to the client and First Person Responsible for service and sales satisfaction of mapped clients
  • Investment Advisory
    • Financial Planning and Investment Advisory to HNI clients
    • Driving revenue business to generate fee income through products like mutual funds, investments and insurance
  • Process and Audit
    • Ensure all sales activity is recorded online as per the organizational process
    • Capture and maximize the business opportunity through detailed client profiling as per organizational process

Minimum Qualifications

Graduation (Post Graduate preferred)

AMFI/NCFM/NISM/IRDA/JAIIB/CAIIB & such relevant certifications will be an added advantage

Professional Certifications

Skills

• Good written and verbal communication skills
• Fully conversant with MS Office
• Excellent networking & interpersonal skills
• Sensitive to issues of confidentially and compliance
• Market knowledge of Retail Banking or Consumer Banking or Branch Banking
• Knowledge of regulatory guidelines

EXPERIENCE

Years of Experience

• Minimum 4 years of work experience in Banking & Financial Services Organizations

Core Competencies

• Customer Focus
• Listens to and demonstrates an understanding of customers stated needs
• Delivers customer value through timely and quality execution
• Develops an understanding of problems and employs existing or new methods to find solutions
• Professional Entrepreneurship
• Takes proactive and constructive action at work with little or no direction from others
• Displays responsibility for problems, initiatives and tasks that lie within the domain of own role
• Drive for Results
• Seeks to understand the rationale for key decisions and understands implications for own role/ actions
• Displays a sense of urgency to deliver outcomes as per stated timelines
• Reacts to challenges by displaying an optimistic demeanor
• Influence and Impact
• Uses simple persuasion techniques to achieve the desired result action commitment from others
• Responds to stated requirements of internal/ external stakeholders by keeping a solution oriented mindset
• Quality Focus
• Ensures adherence to quality standards in work/service delivery, identifies opportunities for improvement in routine course of work
• Adheres to laid down systems, procedures and identifies opportunities to enhance efficiency in own sphere of work through incremental improvement

Leadership Competencies

• Lead the way
• Displays awareness and understanding of the external environment relevant to own area of work and is able to assess their impact on the business in which he operates
• Translates the Banks vision to own sphere of work and defines plan for achievement of the growth and scale objectives
• Actively seeks, identifies and promotes opportunities to try out new ideas
• Frequently communicates the organizational strategy and energizes employees within own region to realize Bank objectives and live the brand
• Lead and Develop people
• Sets performance expectations at the department level, monitoring performance, providing measurement systems, driving accountability and rewarding high performance
• Enables empowerment by assigning clear challenging tasks with definitive accountabilities, resources and authority
• Coaches and mentors employees to develop required skills, provides developmental tools and provides continuous feedback and support
• Enables Change
• Displays the ability to depart from traditional methods/behaviors and adapting quickly when situational constraints require new or different approaches
• Cascades the vision for change, and leads required transformation in structure, processes and capability to ensure a smooth transition
• Encourages team members to respond positively to changes, encouraging discussion, responding with empathy to their anxiety