Branch Manager- Yes Bank

Yes Bank Ltd.; Indore District; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Yes Bank Ltd. is seeking a Branch Manager to oversee operations under the Service Management department. The role emphasizes NTB acquisition, book growth, cross-selling third-party and asset products, and ensuring branch compliance and regulatory adherence.

The incumbent will manage a 4-6 member team, drive branch profitability, and coordinate customer engagement while maintaining strong governance and risk controls.

Qualifications

• Graduate/Postgraduate or MBA from a recognized university/premium business schools.
• AMFI/NCFM/IRDA certifications will be an added advantage

Responsibilities

• Liability generation and new business development (CASA acquisition).
• Cross-sell of various third-party and asset products.
• Maintaining and deepening relationships with new-to-bank and existing customers.

Skills

Customer focus

Communication skills

Interpersonal skills

Accountability

Regulatory knowledge

Education

Graduate/Postgraduate or MBA

Tools

MS Office

Job description

SECTION I: BASIC INFORMATIONJob TitleBranch ManagerFunctional TitleBranch ManagerGrade

Manager to Vice PresidentManagement BandJuinor / Middle ManagementBusiness UnitRetail BankingDivisionService ManagementDepartmentService ManagementLocationPAN IndiaReporting toCluster HeadNo. of Direct Reports4-6

SECTION II: ROLE SUMMARY

Responsible for the overall upkeep of the Branch with the focus on NTB Acquisition, increase in the book size, Cross Sell and Branch Compliance, teams productivity and compliance to regulatory requirements.

SECTION III: KEY RESPONSIBILITIES/ ACCOUNTABILITIESStrategic/ Managerial Responsibilities

• Liability generation & New Business development (CASA acquisition)
• Cross Sell of various Third party products and Asset products
• Maintaining & deepening relationship with new to bank as well as existing customers

Core Responsibilities

• Profit & Loss and Balance Sheet Management of the branch
• Tracking and monitoring daily productivity and book movement of the branch
• Ensure Branch headcount budget are on-board
• Adherence of YES Values driven via Yes Personality standards & Work commitment
• Ensure Role clarity to employees in the branch and manage attrition
• Ensure that the BEST template is fully updated
• Ensure that BELT is conducted on timely basis
• Comply with Banks policies and processes
• Conduct customer engagement programs and marketing events.
• Drive Employee Engagement activities in the branch
• Thorough knowledge of daily banking operations and products and services
• Timely communication of relevant information to the Branch employees for the smooth functioning of the Branch
• Ensure timely escalation of issues impacting business and appropriate solutions to address the concerns
• Ensure comprehensive compliance with all regulatory and statutory requirements as relevant for the branch and for various product and services
• Awareness of ISO 9001:2000 standards & meet/exceed set quality parameters conforming to the standards
• Ensure timely submission of MIS reports
• 100% allocation of Service RM codes and quarterly review.
• Training of KYC/AML on a monthly basis. Proper implementation of CRM by the Sales, Relationship & BSD departments and to be reviewed at every interval.

People Management or Self-Management Responsibilities

• Effective Team Management and building Team Spirit
• Learning & skill development of the team

Risk and Internal Control Responsibilities

• Ensure safety and security of Bank and customer's assets
• Ensure Audit related deliverables both internal and external are met as per the prescribed norms

SECTION IV: KNOWLEDGE & EXPERIENCEKNOWLEDGEMinimum Qualifications

Graduate/Post Graduate or MBA from a recognized
university/premium business schools

Professional CertificationsAMFI/NCFM/IRDA certifications will be an added advantage

Skills

• Strong written and verbal communication skills
• Fully conversant with MS Office
• Excellent networking & interpersonal skills
• Sensitive to issues of confidentially and compliance
• Strong sense of accountability and self-initiative
• Good knowledge of regulatory guidelines

EXPERIENCEYears of Experience

• Graduate/Postgraduate with 7-9 years of relevant experience in operations, client servicing or sales role
• Knowledge of core banking systems and processes will be an added advantage

SECTION V: COMPETENCIES & KEY PERFORMANCE INDICATORSBEHAVIORAL COMPETENCIESCore CompetenciesCompetency NameBehaviors

• Customer Focus
• Listens to and demonstrates an understanding of customers stated needs
• Delivers customer value through timely and quality execution
• Develops an understanding of problems and employs existing or new methods to find solutions
• Professional Entrepreneurship
• Takes proactive and constructive action at work with little or no direction from others
• Displays responsibility for problems, initiatives and tasks that lie within the domain of own role
• Drive for Results
• Seeks to understand the rationale for key decisions and understands implications for own role/ actions
• Displays a sense of urgency to deliver outcomes as per stated timelines
• Reacts to challenges by displaying an optimistic demeanor
• Influence and Impact
• Uses simple persuasion techniques to achieve the desired result / action / commitment from others
• Responds to stated requirements of internal/ external stakeholders by keeping a solution-oriented mindset
• Quality Focus
• Ensures adherence to quality standards in work/service delivery, identifies opportunities for improvement in routine course of work
• Adheres to laid down systems, procedures and identifies opportunities to enhance efficiency in own sphere of work through incremental improvement

Leadership CompetenciesCompetency NameBehaviors

• Lead the way
• Displays awareness and understanding of the external environment relevant to own area of work and is able to assess their impact on the business in which he operates
• Translates the Banks vision to own sphere of work and defines plan for achievement of the growth and scale objectives
• Actively seeks, identifies and promotes opportunities to try out new ideas
• Frequently communicates the organizational strategy and energizes employees within own region to realize Bank objectives and live the brand
• Lead and Develop people
• Sets performance expectations at the department level, monitoring performance, providing measurement systems, driving accountability and rewarding high performance
• Enables empowerment by assigning clear challenging tasks with definitive accountabilities, resources and authority
• Coaches and mentors employees to develop required skills, provides developmental tools and provides continuous feedback and support
• Enables Change
• Displays the ability to depart from traditional methods/behaviors and adapting quickly when situational constraints require new or different approaches
• Cascades the vision for change, and leads required transformation in structure, processes and capability to ensure a smooth transition
• Encourages team members to respond positively to changes, encouraging discussion, responding with empathy to their anxiety

TECHNICAL COMPETENCIES Technical Competencies

• He should have understanding of basic MS office & other basic software