Yes First Relationship Manager - Mumbai

Yes Bank Ltd.; Mumbai City; On-site; INR 800,000 - 1,200,000; Full time

Job summary

YES Bank Ltd. is seeking a Relationship Manager to handle YES FIRST HNI clients in the Mumbai region. You will manage banking and investments relationships, drive growth in liabilities and investments, and deliver high-quality advisory services.

The role requires 5+ years of relevant experience (2+ years in a similar role) and a Bachelor’s degree, with Master’s preferred. Expect a target-driven environment with a focus on client satisfaction and regulatory adherence.

Qualifications

• Bachelor's degree is required; Master's degree is preferred.
• Minimum 5 years of relevant experience with at least 2 years in a similar role.

Responsibilities

• Manage banking and investments relationships for HNI YES FIRST clients.
• Develop and expand YES FIRST customer relationships, exceeding client expectations.
• Identify current/potential relationships with revenue potential and growth.
• Meet sales targets across liabilities, retail assets, FOREX, cards and investments.
• Sell the full range of consumer and commercial products to Yes FIRST HNI clients.
• Ensure portfolio quality through regular client engagement and service.
• Provide financial planning and investment advisory services to HNI clients.
• Follow risk policies and internal controls; support audits as needed.

Skills

Relationship management

Sales skills

Financial advisory

Communication

Education

Bachelor's degree

Master's degree

Job description

BASIC INFORMATION

Job Title Relationship Manager YES FIRST Functional Title Relationship Manager YES FIRST Grade Manager / Senior Manger Management Band Junior Management Business Unit Branch Banking Division

SECTION II: KEY RESPONSIBILITIES/ ACCOUNTABILITIES Core Responsibilities

Relationship Management :

• Managing the banking and investments relationship of YES FIRST clients and responsible for overall growth of Liabilities & Investment business from HNI segment
• Develop, manage, and expand YES FIRST customer relationships by providing service level which exceeds client expectations of most important customer segment.
• Identify current and potential relationship with additional revenue potential and grow business

Generating Incremental Business

• Sales targets spread across liabilities, retail assets, business banking, FOREX, cards, investments etc.
• Proactively sell the full range of consumer and commercial product to current and potential Yes FIRST HNI Relationships
• Increase CASA balance in allocated portfolio either through Deepening or Acquisition
• Driving higher product and channel penetration to deepen mapped relationships and to increase wallet share with YES Bank

Customer Engagement:

• Ensuring portfolio quality by regularly engaging with each mapped relationship and maintaining the desired relationship values
• Face to the client and First person Responsible for service and sales satisfaction of mapped clients

Investment Advisory

• Financial Planning and Investment Advisory to HNI clients
• Driving revenue business to generate fee income through products like mutual funds, investments and insurance

Process and Audit

• Ensure all sales activity is recorded online as per the organizational process
• Capture and maximize the business opportunity through detailed client profiling as per organizational process

Self-Management Responsibilities

• Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are monitored and achieved during the course of the year.
• Takes ownership of his/her own learning agenda by identifying development needs in consultation with the reporting manager and working towards bridging the gaps through various means which go beyond just training.
• Understands the competencies relevant to his/her role, and works towards displaying as well as developing these effectively.
• Keeps abreast of relevant professional/industry developments, new techniques and current issues through continued education and professional networks.

Risk and Interna Control Responsibilities

• Follows risk policy and processes to mitigate the operational, regulatory, financial, informational, reputational and audit risks as instructed by the departmental manager.
• Executes the established internal control systems and compiles relevant information for departmental audits, as necessary.

SECTION III: KNOWLEDGE & EXPERIENCE Minimum Qualifications

• Bachelor s degree
• Master s degree is preferred

Years of Experience A minimum of 5 years of relevant experience with at least 2 years in a similar role