Relationship Manager Yes First

YES BANK; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

YES Bank in Gurugram seeks an experienced HNI Relationship Manager to oversee YES FIRST clients and drive Liabilities & Investments growth.

Deepen relationships, identify growth opportunities, and provide investment advisory and financial planning for high-net-worth customers.

Strong communication, MS Office skills, knowledge of retail banking, and relevant certifications (AMFI/NCFM/IRDA/JAIIB/CAIIB) are prized.

Qualifications

• Graduation is required; post‑graduate preferred.
• AMFI/NCFM/IRDA/JAIIB/CAIIB certifications would be an added advantage.

Responsibilities

• Manage banking and investments relationships for YES FIRST HNI clients.
• Grow Liabilities & Investment business from HNI segment.
• Deepen client relationships and generate incremental revenue.
• Sell full range of consumer and commercial products to YES FIRST HNI clients.
• Increase CASA balances and wallet share.
• Ensure all sales activity recorded online and compliant.
• Provide investment advisory and financial planning to HNI clients.
• Drive revenue through mutual funds, investments, and insurance.

Skills

Communication skills

MS Office

Networking & interpersonal skills

Confidentiality & compliance

Retail/Consumer/Branch banking know‑l

Regulatory knowledge

Education

Graduation

Certifications (AMFI/NCFM/IRDA/JAIIB/CAIIB)

Tools

MS Office

Job description

Core Responsibilities

• Managing the banking and investments relationship of YES FIRST clients and responsible for overall growth of Liabilities & Investment business from HNI segment
• Develop, manage, and expand YES FIRST customer relationships by providing service level which exceeds client expectations of most important customer segment.
• Identify current and potential relationship with additional revenue potential and grow business
• Generating Incremental Business
• Proactively sell the full range of consumer and commercial product to current and potential Yes FIRST HNI Relationships
• Increase CASA balance in allocated portfolio either through Deepening or Acquisition
• Driving higher product and channel penetration to deepen mapped relationships and to increase wallet share with YES Bank
• Customer Engagement:
• Ensuring portfolio quality by regularly engaging with each mapped relationship and maintaining the desired relationship values
• Face to the client and First Person Responsible for service and sales satisfaction of mapped clients
• Investment Advisory
• Financial Planning and Investment Advisory to HNI clients
• Driving revenue business to generate fee income through products like mutual funds, investments and insurance
• Process and Audit
• Ensure all sales activity is recorded online as per the organizational process
• Capture and maximize the business opportunity through detailed client profiling as per organizational process

People Management Or Self-Management Responsibilities

NA

Risk And Internal Control Responsibilities

NA

SECTION V: KNOWLEDGE & EXPERIENCE

Minimum Qualifications

• Graduation (Post Graduate preferred)
• AMFI/NCFM/NISM/IRDA/JAIIB/CAIIB & such relevant certifications will be an added advantage

Skills

• Good written and verbal communication skills
• Fully conversant with MS Office
• Excellent networking & interpersonal skills
• Sensitive to issues of confidentially and compliance
• Market knowledge of ‘Retail Banking’ or ‘Consumer Banking’ or ‘Branch Banking’
• Knowledge of regulatory guidelines

Years of Experience

Minimum 4 years of work experience in Banking & Financial Services Organizations

SECTION VI: COMPETENCIES & KEY PERFORMANCE INDICATORS

BEHAVIORAL COMPETENCIES

Behaviors

• Customer Focus
• Listens to and demonstrates an understanding of customers’ stated needs
• Delivers customer value through timely and quality execution
• Develops an understanding of problems and employs existing or new methods to find solutions
• Professional Entrepreneurship
• Takes proactive and constructive action at work with little or no direction from others
• Displays responsibility for problems, initiatives and tasks that lie within the domain of own role
• Drive for Results
• Seeks to understand the rationale for key decisions and understands implications for own role/ actions
• Displays a sense of urgency to deliver outcomes as per stated timelines
• Reacts to challenges by displaying an optimistic demeanor
• Influence and Impact
• Uses simple persuasion techniques to achieve the desired result / action / commitment from others
• Responds to stated requirements of internal/ external stakeholders by keeping a solution oriented mindset