Relationship Manager_Vishwas_0412_5311_1019266_HRR

Kotak Mahindra Bank; Haridwar; On-site; INR 350,000 - 550,000; Full time

Job summary

Kotak Mahindra Bank in Haridwar, Uttarakhand invites applications for a frontline sales role focused on Home Loans and Loan Against Property (LAP). You will source business, build channel partnerships, and drive cross-sell of CASA, insurance, and TPP while meeting disbursement targets.

The position requires graduates with 1–3 years of experience in secured lending or DSA channel sales, strong relationship skills, and a commitment to compliance and customer satisfaction (high NPS).

Qualifications

• Graduate in any discipline.
• 1–3 years experience in Home Loans, LAP, Mortgage, Secured Lending, DSA / DST Channel Sales.

Responsibilities

• Source and drive business for Vishwas Home Loans (HL) and Loan Against Property (LAP) products.
• Achieve targets for loan disbursement, cross-sell, and insurance sales.
• Build relationships with Kotak Bank branches, DSAs, builders, and channel partners.
• Ensure location and team productivity and achievement of sales goals.
• Maintain high customer satisfaction levels through NPS and service standards.
• Coordinate with Credit, Operations, Legal and Technical teams for smooth loan processing.
• Drive cross-sell of CASA and Third Party Products.
• Ensure adherence to all internal policies, compliance and regulatory guidelines.

Skills

Relationship management

Channel development

DSA / DST Channel Sales

Education

Bachelor's degree

Job description

Job Description

Key Responsibilities

• Source and drive business for Vishwas Home Loans (HL) and Loan Against Property (LAP) products.
• Achieve business targets related to:
  • Loan disbursement volumes
  • Cross-sell products
  • Insurance sales
• Build and strengthen relationships with:
  • Kotak Bank Branches
  • DSAs (Direct Selling Agents)
  • Builders and channel partners
• Ensure location and team productivity and achievement of sales goals.
• Maintain high customer satisfaction levels through NPS and service standards.
• Coordinate with Credit, Operations, Legal and Technical teams for smooth loan processing.
• Drive cross-sell of CASA and Third Party Products (TPP).
• Ensure adherence to all internal policies, compliance and regulatory guidelines.

Eligibility / Experience

• Graduate in any discipline.
• Typically 1-3 years (or higher depending on grade) experience in:
  • Home Loans
  • LAP
  • Mortgage
  • Secured Lending
  • DSA / DST Channel Sales
• Strong relationship management and channel development skills.
• Knowledge of secured banking products preferred.

KRA Summary

• Home Loan & LAP sourcing
• DSA/Builder/Branch channel management
• Disbursement achievement
• Cross-sell (CASA, Insurance, TPP)
• Portfolio quality & compliance
• Customer satisfaction (NPS)
• Stakeholder management across Credit, Ops & Lega