Relationship Manager - Used Tractor

IDFC FIRST Bank; Bagalkote; On-site; INR 600,000 - 900,000; Full time

Job summary

IDFC FIRST Bank is seeking a dynamic Used Tractor-Relationship Manager in the Tractor Loan unit. The role focuses on acquiring and managing customers seeking tractor loans, coordinating with product, Credit and operations to drive growth and provide tailored financial solutions.

The ideal candidate will have credit assessment skills, strong customer engagement, and experience in dealership networks, with a customer-centric approach to service quality and portfolio health.

Qualifications

• Graduate with required NBFC/Bank experience preferred.

Responsibilities

• Acquire used tractor loan customers by evaluating credit and offering end-to-end financial solutions.
• Maintain strong engagement with existing customers with updates on repayments and products.
• Empanel dealers and channel partners in the market.
• Generate leads through dealer management, referrals, promotions, and customer interactions; coordinate with credit and operations for loan processing.

Education

Graduate

Job description

Job Requirements

Role/Job Title: Used Tractor-Relationship Manager

Role/Job Title: Used Tractor-Relationship Manager

Business Unit: Tractor

Job Purpose :

The Relationship Manager Tractor Loan is responsible for acquiring and managing customers seeking tractor loans, while ensuring high-quality service and portfolio health. The role involves close collaboration with product, Credit and operations to drive customer acquisition, deepen relationships, and deliver tailored financial solutions

Roles & Responsibilities:

• 'Primary Responsibilities Acquire Used tractor customers of tractor loans by conducting credit assessments and offering end-to-end financial solutions
• Maintain strong engagement with existing customers through regular communication, including updates on repayments and product offerings
• Empanel new dealers and channel partners in the market
• Generate new leads of new and used tractor business through dealer managements, referrals, promotional activities, and customer interactionsCoordinate with credit and operations teams for smooth loan processing and disbursement.
• Conduct product training sessions for internal team members to ensure alignment with product guidelines
• Proactively resolve customer queries and ensure high levels of satisfaction
• Monitor channel and team performance to ensure quality sourcing and a healthy loan portfolio.
• Analyse competitor products and market practices to inform growth strategies.
• Recommend process improvements to enhance service efficiency and quality across the branch network
• Plan and execute sales promotions and marketing initiatives to drive business growth.
• Secondary Responsibilities-Collaborate with other business verticals to identify cross-sell opportunities
• Gather feedback from customers and channels to refine and improve growth strategies

Secondary Responsibilities:

• 'Support collection and recovery initiatives when required.
• Participate in local marketing activities, dealer meets, and promotional campaigns.
• Ensure adherence to internal process, policy, and regulatory compliance.

Qualifications:

• Graduate - Yes

Experience:

• Minimum Number of Years - Minimum 2 Years experience in Tractor Loan/Farm equipment or Loan product with NBFC and Bank