Relationship Manager (Telesales)

Matrimony com; Bhubaneswar Municipal Corporation; On-site; INR 250,000 - 450,000; Full time

Job summary

Matrimony com in Bhubaneswar invites an upbeat telesales professional to drive outbound calls, follow ups and convert leads into memberships. You will build trust with customers by understanding their needs and recommending the right Matrimony packages, striving to hit sales targets and revenue value.

You will explain features, encourage upgrades, and resolve issues to deliver superior service. Ideal candidates bring strong English/regional language communication, basic computer skills, and a

Qualifications

• Proven ability to understand customer requirements and suggest appropriate products.
• Strong telemarketing and selling skills with target-driven approach.
• Basic computer proficiency including MS Excel and Word.
• Excellent English and regional language communication.
• Willingness to learn and adapt in a dynamic sales role.

Responsibilities

• Make outbound calls and follow up on leads.
• Build trust and relationships with customers to understand needs.
• Sell Matrimony packages over the phone and meet targets.
• Explain product features and usage of packages.
• Encourage upgrades/renewals and address issues promptly.
• Capture customer insights and share with internal teams.
• Adhere strictly to process requirements.

Skills

Business Knowledge

Product Knowledge

Customer Orientation

Language Skills (English/Regional)

Telemarketing / Selling Skills

MS Excel / Word

Job description

Role & responsibilities

• Responsible for making outbound calls and regular follow up on leads assigned.
• Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.
• Selling Membership over the phone and achieve the targeted sales numbers & value, set quality parameters
• Explaining the product features in detail and how to use the packages.
• Understand the Customer requirements, encourage them to upgrade / renew the matrimony packages.
• Address all the issues / grievances of customers and provide the right customer experience.
• Capture the insights from customer interactions and share it with the internal team.
• Strictly adhere to the process requirements

SkillS

Functional

• Business Knowledge Process Knowledge
• Product Knowledge
• Customer Orientation
• Language skills English / Regional language
• Telemarketing / Selling Skills
• Basic computer skills MS Excel, Word

Behavioral

• Values Integrity / Honesty / Respect
• Communication Oral & Written skills / Listening
• Executive Presence
• Business / Telephone Etiquette
• Influencing Skills
• Empathy
• Self-driven / Initiative
• Ability to manage stress
• Willingness to learn