Relationship Manager - Retail Sales for Housing Loans and Financial Inclusion

Tata Capital Finance Ltd; Erode; On-site; INR 500,000 - 900,000; Full time

Job summary

Tata Capital Finance Ltd is seeking a Relationship Manager for Retail Sales in Gobichettipalayam, Tamil Nadu. The role focuses on financial inclusion through housing and EM sales, driving home loan numbers and cross selling while maintaining strong client relationships.

The position involves managing an RM team, coordinating with builders and DSAs, and ensuring end-to-end file processing from login to disbursement in a compliant manner.

Qualifications

• Graduate or postgraduate degree required.

Responsibilities

• Aggressively drive the sales numbers and achieve targets for home loans and cross-selling.
• Retain and expand the customer base for home loans and LAP to ensure repeat business or referrals.
• Maximize sales through a network of DSA by managing connector and builder relationships.
• Develop and maintain strong client liaison for repeat business or referrals.
• Maximize APF rollouts and penetration in approved APF projects.
• Identify and develop new builder/channel relationships to penetrate new markets.
• Ensure files are processed from login to disbursement and coordinate with Operations and Credit.
• Optimize team productivity by leading the Relationship Manager team to meet targets and profitability.
• Stay updated on market trends and competitor intelligence to inform strategies.
• Ensure compliance with Audit/NHB regulations and internal processes.

Education

Graduate

Masters/Postgraduate

Job description

Relationship Manager - Retail Sales - Financial Inclusion - Housing - EM - Sales - Gobichettipalayam - Kayalvizhi Complex - JM 11091

Core Responsibilities:

Sales Process Management

• Aggressively drive the sales numbers and achieve the business targets for home loans and through cross selling while continuing to enhance and upgrade the client relationships.
• Retain and expand the company's base of customers for home loan and LAP channel so as to ensure repeat business or referrals
• Maximize sales through a network of DSA by effectively managing connector and builder relationships to ensure strong business
• Develop and maintain strong liaisons with the clients for repeat business or referrals.
• Maximize number of APFs and increase penetration in the approved APF projects.
• Identify and develop new builder/channel relationships so as to penetrate new markets and thereby increase business
• Ensure the files are processed from login stage to disbursement and liaise with internal departments (Operations and Credit) for completion.

Sales Planning and Team Management

• Optimize team productivity by effectively managing the team of relationship managers so as to assure achievement of team results and thereby meet the business targets and profitability of the area
• Align with the team on ground lead generation activities for Sales.
• Lead and supervise the team of relationship managers for the implementation of the growth agenda through appropriate training, motivation and deployment strategies

Industry & Governance

• Constantly keep abreast of market trends and competitor intelligence so as to build and develop effective sales and marketing strategies
• Use understanding of the markets / competition / process and products available in the markets to provide positive feedback to the central product and policy team to stay ahead in the market.
• Ensure compliance to all Audit / NHB regulations as well as processes, policies and reports as per company designed systems.

Qualifications:

Graduate, Masters/Postgraduate