Relationship Manager - Retail Sales

Tata Capital Finance Ltd; Dharmapuri; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Tata Capital Finance Ltd. is seeking an ambitious Relationship Manager for Retail Sales in Dharmapuri. The role focuses on housing loans and cross-selling, while expanding the customer base and managing DSA partnerships for strong business growth.

You will lead a team of RMs, coordinate with Operations and Credit to ensure smooth disbursement, and stay abreast of market trends to craft effective sales strategies. Local market knowledge is essential.

Qualifications

• Graduate or postgraduate degree.
• Experience in housing finance or retail lending preferred.
• Strong communication and negotiation skills.

Responsibilities

• Aggressively drive sales targets for home loans and cross-sell.
• Retain and expand customer base for home loan and LAP.
• Maximize sales through DSA networks with builders.
• Liaise with Operations and Credit to ensure disbursement.
• Lead team of relationship managers and drive lead generation.
• Ensure compliance with NHB regulations and internal policies.
• Stay updated on market trends and competitors.
• Develop and maintain client liaisons for repeat business.

Skills

Sales target achievement

Client relationship management

Channel/network development

Team management

Education

Graduate or Postgraduate

Job description

Relationship Manager - Retail Sales - Mix Channel - Housing - EM - Sales - Dharmapuri - N M Complex - JM 11091

Core Responsibilities: Sales Process Management

• Aggressively drive the sales numbers and achieve the business targets for home loans and through cross selling while continuing to enhance and upgrade the client relationships.
• Retain and expand the company's base of customers for home loan and LAP channel so as to ensure repeat business or referrals
• Maximize sales through a network of DSA by effectively managing connector and builder relationships to ensure strong business
• Develop and maintain strong liaisons with the clients for repeat business or referrals.
• Maximize number of APFs and increase penetration in the approved APF projects.
• Identify and develop new builder/channel relationships so as to penetrate new markets and thereby increase business
• Ensure the files are processed from login stage to disbursement and liaise with internal departments (Operations and Credit) for completion.

Sales Planning and Team Management

• Optimize team productivity by effectively managing the team of relationship managers so as to assure achievement of team results and thereby meet the business targets and profitability of the area
• Align with the team on ground lead generation activities for Sales.
• Lead and supervise the team of relationship managers for the implementation of the growth agenda through appropriate training, motivation and deployment strategies

Industry & Governance

• Constantly keep abreast of market trends and competitor intelligence so as to build and develop effective sales and marketing strategies
• Use understanding of the markets / competition / process and products available in the markets to provide positive feedback to the central product and policy team to stay ahead in the market.
• Ensure compliance to all Audit / NHB regulations as well as processes, policies and reports as per company designed systems.

Qualifications

• Graduate, Masters/Postgraduate