Relationship Manager - Retail

Equitas Small Finance Bank; Pune District, Kolhapur District, Datta nagar Chowk; On-site; INR 400,000 - 700,000; Full time

Job summary

Equitas Small Finance Bank Ltd. in Pune, Maharashtra, seeks a Relationship Manager - Retail with 1-3 years of sales experience in retail banking or NBFC sectors. You will source new customers, manage relationships, and promote loan products while building a strong pipeline.

The role requires strong communication, teamwork, and client-focused service; you will coordinate with Credit, Operations, and UX teams to ensure smooth loan processing and high customer satisfaction. Preference for MBA.

Qualifications

• Graduate in any discipline (MBA preferred).
• 1-5 years of experience in Retail Banking, Housing Finance, NBFC, or Financial Services.
• Freshers with strong sales aptitude may be considered for entry-level positions.

Responsibilities

• Source new customers through direct sales, referrals, builders, DSAs, and channel partners.
• Achieve monthly, quarterly, and annual sales targets.
• Promote and sell retail loan products as per company guidelines.
• Develop and maintain a strong pipeline of prospective customers.
• Build and maintain long-term relationships with customers.
• Understand customer financial requirements and provide suitable solutions.
• Ensure high customer satisfaction through prompt service and regular follow-up.
• Handle customer queries and resolve issues efficiently.
• Establish relationships with builders, real estate agents, connectors, and channel partners.
• Conduct regular meetings with channel partners to generate business leads.
• Increase market penetration through networking and local market activities.
• Assist customers in completing loan application formalities.
• Coordinate with Credit, Operations, Legal, Technical, and Customer Service teams for smooth loan processing.
• Ensure timely submission of documents and follow-up for loan disbursement.
• Ensure sourcing of quality customers with adherence to company policies.
• Maintain portfolio health by minimizing delinquency and default risks.
• Support collection activities when required.
• Ensure compliance with regulatory and company guidelines.
• Verify customer documents and maintain accurate records.
• Adhere to KYC, AML, and internal audit requirements.

Skills

Team Working

Customer Focus

Communication Skills

Education

MBA

Tools

MS Excel

MS Word

CRM systems

Job description

End Date 06 Dec 2026

Required Experience 1 - 3 years

Basic Section

No. Of Openings 1

External Title Relationship Manager - Retail

Employment Type Permanent

Employment Category Field

Organisational

Entity Equitas Small Finance Bank

Business Unit Assets

Division/Function (SBU) Inclusive Banking - SBL

Department Mortgages

Sub-Department Business

Generic Role Relationship Manager

External Title (Job Role) Relationship Manager - Retail

Division Inclusive Banking - SBL

Zone West

State Maharashtra

Region Pune

PT Location Maharashtra

Branch Code 9108

Skills

Skill

Team Working Customer Focus Communication Skills

MBA

Working Language

Job Description

Sales & Business Development

• Source new customers through direct sales, referrals, builders, DSAs, and channel partners.
• Achieve monthly, quarterly, and annual sales targets.
• Promote and sell retail loan products as per company guidelines.
• Develop and maintain a strong pipeline of prospective customers.

Customer Relationship Management

• Build and maintain long-term relationships with customers.
• Understand customer financial requirements and provide suitable solutions.
• Ensure high customer satisfaction through prompt service and regular follow-up.
• Handle customer queries and resolve issues efficiently.
• Establish relationships with builders, real estate agents, connectors, and channel partners.
• Conduct regular meetings with channel partners to generate business leads.
• Increase market penetration through networking and local market activities.

Loan Processing & Coordination

• Assist customers in completing loan application formalities.
• Coordinate with Credit, Operations, Legal, Technical, and Customer Service teams for smooth loan processing.
• Ensure timely submission of documents and follow-up for loan disbursement.
• Ensure sourcing of quality customers with adherence to company policies.
• Maintain portfolio health by minimizing delinquency and default risks.
• Support collection activities when required.

Compliance & Documentation

• Ensure compliance with regulatory and company guidelines.
• Verify customer documents and maintain accurate records.
• Adhere to KYC, AML, and internal audit requirements.

Required Qualifications

• Graduate in any discipline (MBA preferred).
• 1-5 years of experience in Retail Banking, Housing Finance, NBFC, or Financial Services.
• Freshers with strong sales aptitude may be considered for entry-level positions.

Required Skills

• Strong sales and negotiation skills.
• Customer relationship management.
• Excellent communication and interpersonal skills.
• Market knowledge and networking ability.
• Problem-solving and analytical skills.
• Proficiency in MS Excel, Word, and CRM systems.
• Ability to work under target-driven environments.