Relationship Manager - Retail

Equitas Small Finance Bank; Amritsar; On-site; INR 500,000 - 800,000; Full time

Job summary

Equitas Small Finance Bank Ltd. in Amritsar (North Zone) seeks a Relationship Manager - Retail to manage mortgage-related roles at the Mortgages department. The role targets 1-4 years of experience and is a permanent on-site posting at Amritsar branch (Branch Code 15009).

The Relationship Manager will focus on collections, member acquisition, cross-selling and retention within the Inclusive Banking - SBL division.

Qualifications

• Bachelor degrees in arts, commerce or science are eligible candidates.
• Candidates should demonstrate strategic thinking and customer focus.
• Teamwork is essential in a field role.

Responsibilities

• Achieve collections targets for allocated centres as per annexure.
• Drive new member creation through AOC targets.
• Cross-sell products to meet set penetration goals.
• Support member retention and personal development initiatives.

Skills

Strategic Business Orientation

Customer Focus

Team Working

Education

Bachelor of Arts

Bachelor of Commerce

Bachelor of Science

Job description

End Date 17 Nov 2026

Required Experience 1 - 4 years

Basic Section

No. Of Openings 1

External Title Relationship Manager - Retail

Employment Type Permanent

Employment Category Field

Organisational

Entity Equitas Small Finance Bank

Business Unit Assets

Division/Function (SBU) Inclusive Banking - SBL

Department Mortgages

Sub-Department Business

Generic Role Relationship Manager

External Title (Job Role) Relationship Manager - Retail

Division Inclusive Banking - SBL

Zone North

Branch Code 15009

Branch Name Amritsar

Skills

Skill

Strategic Business Orientation Customer Focus Team Working

Bachelor of Arts Bachelor of Commerce Bachelor of Science

Key Result Areas
Position : Relationship Officer - MFI

S.NO. DESIRED RESULT WEIGHTAGE KEY PERFORMANCE INDICATOR

1 Ensure achievement of collections target set for allocated centres. 50% % of regular Collections
(as per annexure 1)

2 Ensure achievement of new members through AOC 20% % of Achievement
(as per annexure 2)

3 Achieving the set targets for Cross Sell products 10% % of Cross Sell Penetration Achievement
% RD & APY Collections
(as per annexure 3)

4 Member Retention 10% % of Achievement
(as per annexure 4)

5 Self Development 5% Annexure 5

6 Process Orientaition 5% Annexure 6

Annexure - 1

Performance Rating Repayment % to be achieved

5 (Excellent) 100% repayment achieved by end of every month during the review period

4 (Very Good) (99.81-100)% repayment achieved by end of every month during the review period

3 (Good) (99.51-99.80)% repayment achieved by end of every month during the review period

2 (Adequate) (99.31-99.50)% repayment achieved by end of every month during the review period

1 (Far below the expectation) < 99.3 % repayment achieved by end of every month during the review period

Annexure - 2

Scoring method 5
(Outstanding) 4
(Excellent) 3
(Very Good) 2
(Good) 1
(Adequate)

% of AOC Target >120% of AOC Target (111 -120)% of AOC Target (100% - 110%) of AOC Target (90 -99)% of AOC Target <90% of AOC Target

Annexure - 3

Scoring method 5
(Outstanding) 4
(Excellent) 3
(Very Good) 2
(Good) 1
(Adequate)

% of Achievement >120% of Cross Sell Target (111 -120)% of Cross Sell Target (100% - 110%) of Cross Sell Target (90 -99)% of Cross Sell Target <90% of Cross Sell Target

Annexure - 4

Scoring method 5
(Outstanding) 4
(Excellent) 3
(Very Good) 2
(Good) 1
(Adequate)

% of Achievement >120% (111 -120)% (100% - 110%) (90 -99)% <90%

Annexure - 5

Scoring method 5
(Outstanding) 4
(Excellent) 3
(Very Good) 2
(Good) 1
(Adequate)

Average Mandays of Training per Team Member >=3 2.5-2.99 2-2.49 1-1.99 <1