Relationship Manager Gold Loan

AU Small Finance Bank; Vaishali; On-site; INR 300,000 - 450,000; Full time

Job summary

AU Small Finance Bank in Bihar is seeking a field-based role to grow gold loan sales and strengthen relationships with existing customers. You will identify opportunities to increase loan uptake and profile customers to tailor financial solutions.

The role requires coordinating with internal teams to resolve issues and implementing sales plans to meet monthly targets, while maintaining meticulous records of all interactions and transactions.

Responsibilities

• Manage and maintain relationships with existing customers to ensure timely repayment of loans.
• Identify new business opportunities and develop strategies to increase gold loan sales.
• Conduct thorough customer profiling to understand their financial needs and provide tailored solutions.
• Collaborate with internal teams to resolve customer complaints and issues promptly.
• Develop and implement effective sales plans to achieve monthly targets.
• Maintain accurate records of customer interactions and transactions.

Skills

Customer relationship management

Gold loan sales

Client profiling

Sales planning

Record keeping

Job description

• Manage and maintain relationships with existing customers to ensure timely repayment of loans.
• Identify new business opportunities and develop strategies to increase gold loan sales.
• Conduct thorough customer profiling to understand their financial needs and provide tailored solutions.
• Collaborate with internal teams to resolve customer complaints and issues promptly.
• Develop and implement effective sales plans to achieve monthly targets.
• Maintain accurate records of customer interactions and transactions.