Relationship Manager Gold Loan

AU Small Finance Bank; Borsad; On-site; INR 300,000 - 450,000; Full time

Job summary

AU Small Finance Bank in India is seeking a motivated sales professional to manage and grow the gold loan book by servicing existing customers, identifying new opportunities, and achieving monthly targets.

You will profile customers, offer tailored financial solutions, coordinate with internal teams to resolve issues, and maintain accurate records of interactions and transactions.

Qualifications

• Proven ability to manage relationships with loan customers.
• Experience in gold loan sales or secured lending.
• Strong communication and negotiation skills.
• Ability to profile customers and assess financial needs.
• Experience coordinating with internal teams to resolve issues.
• Track record of meeting monthly sales targets.

Responsibilities

• Manage and maintain relationships with existing customers to ensure timely repayment of loans.
• Identify new business opportunities and develop strategies to increase gold loan sales.
• Conduct thorough customer profiling to understand their financial needs and provide tailored solutions.
• Collaborate with internal teams to resolve customer complaints and issues promptly.
• Develop and implement effective sales plans to achieve monthly targets.
• Maintain accurate records of customer interactions and transactions.

Skills

Relationship management

Gold loan sales

Customer profiling

Sales planning

Record keeping

Cross-functional collaboration

Job description

• Manage and maintain relationships with existing customers to ensure timely repayment of loans.
• Identify new business opportunities and develop strategies to increase gold loan sales.
• Conduct thorough customer profiling to understand their financial needs and provide tailored solutions.
• Collaborate with internal teams to resolve customer complaints and issues promptly.
• Develop and implement effective sales plans to achieve monthly targets.
• Maintain accurate records of customer interactions and transactions.