Relationship Manager Gold Loan

AU Small Finance Bank; Surat; On-site; INR 300,000 - 420,000; Full time

Job summary

AU Small Finance Bank in Surat seeks a proactive professional to manage and strengthen relationships with existing customers, ensuring timely loan repayments.

You will identify new business opportunities to boost gold loan sales, conduct customer profiling, and collaborate with internal teams to resolve issues while implementing effective sales plans to meet monthly targets. Accurate records of interactions and transactions are essential.

Responsibilities

• Manage and maintain relationships with existing customers to ensure timely repayment of loans.
• Identify new business opportunities and develop strategies to increase gold loan sales.
• Conduct thorough customer profiling to understand their financial needs and provide tailored solutions.
• Collaborate with internal teams to resolve customer complaints and issues promptly.
• Develop and implement effective sales plans to achieve monthly targets.
• Maintain accurate records of customer interactions and transactions.

Job description

• Manage and maintain relationships with existing customers to ensure timely repayment of loans.
• Identify new business opportunities and develop strategies to increase gold loan sales.
• Conduct thorough customer profiling to understand their financial needs and provide tailored solutions.
• Collaborate with internal teams to resolve customer complaints and issues promptly.
• Develop and implement effective sales plans to achieve monthly targets.
• Maintain accurate records of customer interactions and transactions.