Relationship Manager Gold Loan

AU Small Finance Bank; Godhra; On-site; INR 350,000 - 500,000; Full time

Job summary

AU Small Finance Bank in India is seeking a field-based role to manage and grow gold loan portfolios. You will build and maintain strong customer relationships to ensure timely repayments and identify new business opportunities to boost gold loan sales.

You will profile customers to tailor financial solutions, collaborate with internal teams to resolve issues, and develop sales plans to meet monthly targets while keeping detailed records of interactions and transactions.

Responsibilities

• Manage and maintain relationships with existing customers to ensure timely repayment of loans.
• Identify new business opportunities and develop strategies to increase gold loan sales.
• Conduct thorough customer profiling to understand their financial needs and provide tailored solutions.
• Collaborate with internal teams to resolve customer complaints and issues promptly.
• Develop and implement effective sales plans to achieve monthly targets.
• Maintain accurate records of customer interactions and transactions.

Job description

• Manage and maintain relationships with existing customers to ensure timely repayment of loans.
• Identify new business opportunities and develop strategies to increase gold loan sales.
• Conduct thorough customer profiling to understand their financial needs and provide tailored solutions.
• Collaborate with internal teams to resolve customer complaints and issues promptly.
• Develop and implement effective sales plans to achieve monthly targets.
• Maintain accurate records of customer interactions and transactions.