Relationship Manager Gold Loan

AU SMALL FINANCE BANK; Madhira; On-site; INR 420,000 - 680,000; Full time

Job summary

AU Small Finance Bank Limited is looking for a Relationship Manager Gold Loan in Madhira to grow the gold loan portfolio. You will acquire customers, assess gold valuations, complete documentation, and ensure timely disbursement while tracking repayments and maintaining portfolio quality.

You will also cross-sell banking products, support branch operations, and address customer queries in a branch-based environment with standard banking hours.

Qualifications

• Customer orientation and strong communication skills are essential.
• Negotiation skills and ability to close deals on gold loans.
• Proficiency with MS Office for documentation and reporting.

Responsibilities

• Acquire and service gold loan customers.
• Conduct gold valuation and complete required documentation.
• Ensure timely disbursement and monitor repayment to maintain portfolio quality.
• Cross-sell banking products and support branch operations.
• Handle customer queries and complaints with professional conduct.

Skills

Communication

Negotiation

MS Office

Tools

MS Office

Job description

Group Company:

AU Small Finance Bank Limited

Designation:

Relationship Manager Gold Loan

Office Location:

Madhira Madhira

Position description:

Responsible for acquiring and servicing gold loan customers, ensuring compliance with lending norms, and achieving business targets.

Primary Responsibilities

• 1. Customer acquisition for gold loans
• 2. Conduct gold valuation and documentation
• 3. Ensure timely disbursement and repayment tracking
• 4. Maintain portfolio quality

Additional Responsibilities

• 1. Cross-sell banking products
• 2. Support branch operations
• 3. Handle customer queries and complaints

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score:
• Institution tier:

Required Work Experience

• Industry: Banking / NBFC
• Role: Sales / Lending
• Years of experience: 2 to 5

Key Performance Indicators

• 1. Loan disbursement volume
• 2. Portfolio quality
• 3. Customer satisfaction score

Required Competencies

• 1. Customer Orientation
• 2. Integrity
• 3. Result Focus

Required Knowledge

• 1. Gold loan products
• 2. Lending norms
• 3. KYC and compliance

Required Skills

• - Communication
• - Negotiation
• - MS Office

Required Abilities

• Physical: General office work
• Other: Ability to handle pressure

Work Environment Details

Branch-based with customer interaction

Specific Requirements

• Travel: Yes
• Vehicle: Preferred
• Work Permit: Not applicable

Other Details

• Pay Rate:
• Contract Types: Permanent, Full-time
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal norms
• Union Affiliation: