Relationship Manager Gold Loan

AU SMALL FINANCE BANK; Bagaluru; On-site; INR 450,000 - 650,000; Full time

Job summary

AU Small Finance Bank Limited is seeking a Relationship Manager Gold Loan to drive customer acquisition and manage gold loan portfolios. The role involves visiting branches, assessing gold collateral, completing documentation, and ensuring timely disbursement and repayment tracking.

You will work in a branch-based environment with customer interaction, travel as needed, and opportunities to cross-sell banking products while maintaining KYC and RBI compliance.

Qualifications

• Gold loan products knowledge
• KYC and compliance understanding
• Customer-oriented and good communication

Responsibilities

• Acquire gold loan customers and document documentation
• Conduct gold valuation and documentation
• Ensure timely disbursement and repayment tracking
• Maintain portfolio quality
• Cross-sell banking products
• Support branch operations
• Handle customer queries and complaints

Skills

Communication

Negotiation

MS Office

Job description

Group Company:

AU Small Finance Bank Limited

Designation:

Relationship Manager Gold Loan

Office Location:

BIDAR Bidar , Btm Layout 2Nd Stage Bengaluru Bengaluru , Hrbr Layout Bengaluru Bengaluru , KOLAR Kolar , Srinivasapura Srinivasapura , TIPTUR Tiptur , V V Puram Gold Loan Shoppe Bangalore , Vidyaranyapura Bengaluru

Position description:

Responsible for acquiring and servicing gold loan customers, ensuring compliance with lending norms, and achieving business targets.

Primary Responsibilities

• Customer acquisition for gold loans
• Conduct gold valuation and documentation
• Ensure timely disbursement and repayment tracking
• Maintain portfolio quality

Additional Responsibilities

• Cross-sell banking products
• Support branch operations
• Handle customer queries and complaints

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score:
• Institution tier:

Required Work Experience

• Industry: Banking / NBFC
• Role: Sales / Lending
• Years of experience: 2 to 5

Key Performance Indicators:

• Loan disbursement volume
• Portfolio quality
• Customer satisfaction score

Required Competencies:

• Customer Orientation
• Integrity
• Result Focus

Required Knowledge:

• Gold loan products
• Lending norms
• KYC and compliance

Required Skills:

• Communication
• Negotiation
• MS Office

Required Abilities

• Physical: General office work
• Other: Ability to handle pressure

Work Environment Details:

Branch-based with customer interaction

Specific Requirements

• Travel: Yes
• Vehicle: Preferred
• Work Permit: Not applicable

Other Details

• Pay Rate:
• Contract Types: Permanent, Full-time
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal norms
• Union Affiliation: