Relationship Manager Gold Loan

AU SMALL FINANCE BANK; Guntur District; On-site; INR 350,000 - 650,000; Full time

Job summary

AU Small Finance Bank Limited in Tenali (Guntur district) seeks a Relationship Manager for Gold Loans to drive customer acquisition, valuation, and disbursement activities. The role emphasizes compliance with RBI norms and building a quality portfolio through diligent service.

You will cross-sell banking products, support branch operations, and handle customer queries, with standard banking hours and travel as needed.

Qualifications

• Gold loan product knowledge and lending norms.
• KYC and RBI/compliance awareness.
• Customer orientation and integrity are essential.

Responsibilities

• Customer acquisition for gold loans
• Conduct gold valuation and documentation
• Ensure timely disbursement and repayment tracking
• Maintain portfolio quality
• Cross-sell banking products
• Support branch operations
• Handle customer queries and complaints

Skills

Communication

Negotiation

MS Office

Tools

MS Office

Job description

Group Company:

AU Small Finance Bank Limited

Designation:

Relationship Manager Gold Loan

Office Location:

Tenali Guntur

Position description:

Responsible for acquiring and servicing gold loan customers, ensuring compliance with lending norms, and achieving business targets.

Primary Responsibilities

• Customer acquisition for gold loans
• Conduct gold valuation and documentation
• Ensure timely disbursement and repayment tracking
• Maintain portfolio quality

Additional Responsibilities

• Cross-sell banking products
• Support branch operations
• Handle customer queries and complaints

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score:
• Institution tier:

Required Work Experience

• Industry: Banking / NBFC
• Role: Sales / Lending
• Years of experience: 2 to 5

Key Performance Indicators

• Loan disbursement volume
• Portfolio quality
• Customer satisfaction score

Required Competencies

• Customer Orientation
• Integrity
• Result Focus

Required Knowledge

• Gold loan products
• Lending norms
• KYC and compliance

Required Skills

Communication - Negotiation - MS Office

Required Abilities

• Physical: General office work
• Other: Ability to handle pressure

Work Environment Details

Branch-based with customer interaction

Specific Requirements

• Travel: Yes
• Vehicle: Preferred
• Work Permit: Not applicable

Other Details

• Pay Rate:
• Contract Types: Permanent, Full-time
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal norms
• Union Affiliation: