Relationship Manager Gold Loan

AU SMALL FINANCE BANK; Faridabad District; Sur place; INR 500 000 - 800 000; Plein temps

Résumé du poste

AU Small Finance Bank Limited seeks a Relationship Manager for Gold Loans to acquire and service gold loan customers at branch level in Haryana, with a focus on compliance and portfolio quality.

You will handle valuation, documentation, disbursement tracking, and cross-sell banking products while supporting branch operations and customer queries. Prior 2–5 years in banking sales is preferred; RBI norms adherence is required.

Qualifications

• Experience in Banking/NBFC sales and lending.
• Gold loan knowledge and KYC compliance.
• Strong communication and negotiation skills.

Responsabilités

• Customer acquisition for gold loans.
• Conduct gold valuation and documentation.
• Ensure timely disbursement and repayment tracking.
• Maintain portfolio quality.
• Cross-sell banking products.
• Support branch operations.
• Handle customer queries and complaints.

Connaissances

Communication

Negotiation

MS Office

Description du poste

Group Company: AU Small Finance Bank Limited

Designation: Relationship Manager Gold Loan

Office Location:

Position description: Responsible for acquiring and servicing gold loan customers, ensuring compliance with lending norms, and achieving business targets.

Primary Responsibilities

• Customer acquisition for gold loans
• Conduct gold valuation and documentation
• Ensure timely disbursement and repayment tracking
• Maintain portfolio quality

Additional Responsibilities

• Cross-sell banking products
• Support branch operations
• Handle customer queries and complaints

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score:
• Institution tier:

Required Certification/s

Required Training/s

Required Work Experience

• Industry: Banking / NBFC
• Role: Sales / Lending
• Years of experience: 2 to 5

Key Performance Indicators

• Loan disbursement volume
• Portfolio quality
• Customer satisfaction score

Required Competencies

• Customer Orientation
• Integrity
• Result Focus

Required Knowledge

• Gold loan products
• Lending norms
• KYC and compliance

Required Skills

- Communication - Negotiation - MS Office

Required Abilities

• Physical: General office work
• Other: Ability to handle pressure

Work Environment Details

Branch-based with customer interaction

Specific Requirements

• Travel: Yes
• Vehicle: Preferred
• Work Permit: Not applicable

Other Details

• Pay Rate:
• Contract Types: Permanent, Full-time
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal norms
• Union Affiliation: