Relationship Manager - GL South

Bajaj Finserv Limited; Mandya District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Bajaj finance limited invites applications for the Branch Manager role, a leadership position responsible for providing direction to the team, growing the customer base and consumer gold loan business, and ensuring branch profitability and compliance.

You will drive field-marketing activities, engage customers for acquisition and retention, and supervise valuation of gold ornaments and vault custody while maintaining quality controls and reporting.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation preferred.
• Previous experience in gold loan banking, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability.
• Lead field marketing activities to grow leads and brand visibility.
• Plan and monitor local marketing to ensure healthy pipeline.
• Engage customers for acquisition and retention.
• Ensure accurate valuation of gold ornaments per policy.
• Safeguard pledged securities and vault custody.
• Contain NPAs through follow-ups on interest collections.
• Hire, coach and mentor staff with timely feedback.
• Prepare branch reports and drive business growth.
• Increase gold loan and other products such as NCDs and coins.

Skills

Gold loan banking

Team leadership

Client service

Communication skills

Education

Bachelor's degree or higher

Job description

Job Summary

This position is open with Bajaj finance limited. The Branch manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive/participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, monitor the branch field level marketing activities to ensure healthy pipeline of leads resulting in business conversion and branch growth.
• Focus on customer engagement for new customer acquisitions and retention of old customers.
• Conducting error-free valuation appraisal of gold ornaments being pledged in branch with correct weight and purity assessment as per company policy and audit compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and taking necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
• Responsible for correct valuation and 100% process compliance at branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.