Relationship Manager - GL South

Bajaj Finserv Limited; Khammam; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Bajaj Finance Limited is seeking a Branch Manager to lead the team, grow the consumer gold loan portfolio, and steer customer loyalty through strategic initiatives.

The role involves managing branch operations, field marketing, customer acquisition and retention, and ensuring strict compliance and accurate valuation of pledged assets.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree / Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive and participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, and monitor the branch field-level marketing activities to ensure a healthy pipeline of leads resulting in business conversion and branch growth.
• Focus on customer engagement for new customer acquisitions and retention of existing customers.
• Conduct error-free valuation and appraisal of gold ornaments pledged in branch with correct weight and purity assessment as per company policy and audit/compliance.
• Joint custodian of the Vault with responsibility for safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs under control through strong follow-ups from customers for interest collections.
• Strong planning abilities are required for smooth functioning of the branch and to develop cohesiveness within the company and among co-workers.
• Hiring, coaching, mentoring and training employees and providing timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports, and taking necessary actions for growth of business in the branch.
• Increase gold loan business, plus various other third-party products, i.e., NCDs and Gold Coins sale.
• Responsible for correct valuation and maintenance of 100% process compliance at the branch.

Skills

Leadership

Communication

Customer service

Education

Bachelor's degree or higher

Post-graduate degree

Job description

Job Summary

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.


• Drive and participate in field-marketing activities of various financial products along with the team to improve brand visibility.


• Plan, conduct, and monitor the branch field-level marketing activities to ensure a healthy pipeline of leads resulting in business conversion and branch growth.


• Focus on customer engagement for new customer acquisitions and retention of existing customers.


• Conduct error-free valuation and appraisal of gold ornaments pledged in branch with correct weight and purity assessment as per company policy and audit/compliance.


• Joint custodian of the Vault with responsibility for safekeeping of pledged securities as per company policies.


• Responsible for keeping NPAs under control through strong follow-ups from customers for interest collections.


• Strong planning abilities are required for smooth functioning of the branch and to develop cohesiveness within the company and among co-workers.


• Hiring, coaching, mentoring and training employees and providing timely feedback on their performance.


• Maintaining quality performance of the business, preparing various reports, and taking necessary actions for growth of business in the branch.


• Increase gold loan business, plus various other third-party products, i.e., NCDs and Gold Coins sale.


• Responsible for correct valuation and maintenance of 100% process compliance at the branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.


• Bachelor's Degree / Post-graduation Degree preferred.


• Previous experience in gold loan banking, gold loan products, management or client service preferred.


• Consistently demonstrates clear and concise written and verbal communication skills.