Relationship Manager - GL South

Bajaj Finserv Limited; Thrissur, Gunjalli Camp; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Bajaj Finance Limited invites applications for a Branch Manager who will lead and direct a team to grow the consumer gold loan business. The role focuses on building customer loyalty, driving branch performance, and developing business strategies.

You will oversee operations, field marketing, customer engagement, valuation of pledged gold, vault custody, compliance, NPAs control, hiring and coaching, and reporting. Prior gold loan banking or management experience is preferred.

Qualifications

• 4-7 years of relevant experience.
• Bachelor's Degree or Post-graduation preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Responsible for overall branch operations and profitability of the branch.
• Drive/participate in field-marketing activities to improve brand visibility.
• Plan and monitor branch field activities to ensure a healthy pipeline of leads and business conversion.
• Focus on customer engagement for new acquisitions and retention of existing customers.
• Conduct valuation appraisal of pledged gold ornaments with proper weight and purity as per policy.
• Joint custodian of the Vault and safekeeping of pledged securities.
• Keep NPAs under control through follow-ups for interest collections.
• Hiring, coaching, mentoring and training employees with timely feedback.
• Maintain quality performance and generate reports to drive branch growth.

Skills

Leadership

Team management

Communication

Customer engagement

Education

Bachelor's Degree / Post-graduation

Job description

Job Summary

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive/participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth.
• Focus on customer engagement for new customer acquisitions retainment of old customers.
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.