Relationship Manager - GL South

Bajaj Finserv Limited; Thoothukudi; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Bajaj Finance Limited in Tamil Nadu seeks a Branch Manager to lead a team, drive profitability, and grow the consumer gold loan business while building customer loyalty.

You will oversee branch operations, field marketing, client service, and compliance, mentoring staff, improving leads, and reporting on performance to support branch growth.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Oversee overall branch operations and profitability.
• Lead field-marketing activities to raise brand visibility and product uptake.
• Plan and monitor branch marketing to maintain a healthy leads pipeline and growth.
• Engage with customers to acquire new business and retain existing clients.
• Ensure accurate valuation of pledged gold and compliance with policies.
• Safeguard vault and pledged securities per company policy.
• Maintain low NPAs through follow-ups and collections.
• Mentor and train staff, providing timely performance feedback.
• Prepare reports and drive actions for business growth in the branch.
• Grow gold loan business and cross-sell products like NCDs and gold coins.

Skills

Gold loan experience

Communication skills

Education

Bachelor's degree or higher

Job description

Job Summary

This position is open with Bajaj Finance Limited. The branch manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive/participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, and monitor the branch field level marketing activities to ensure healthy pipeline of leads resulting in business conversion and branch growth.
• Focus on customer engagement for new customer acquisitions and retainment of old customers.
• Conducting error-free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.