Relationship Manager - GL South

Bajaj Finserv Limited; Sai Nagar; On-site; INR 600,000 - 900,000; Full time

Job summary

Bajaj Finance Limited is seeking a Branch Manager to lead a team and drive growth in consumer gold loan business at the local branch. You will oversee operations, ensure compliance, and coordinate field marketing to build a steady pipeline of leads and customers.

The role emphasizes strong leadership, client-focused service, and the ability to manage multiple products while maintaining branch profitability and customer loyalty.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability.
• Drive field-marketing activities to improve brand visibility.
• Plan and monitor branch field marketing to generate a healthy lead pipeline.
• Focus on customer engagement and acquisition of new customers.
• Ensure accurate valuation and compliance for pledged gold ornaments.
• Joint custodian of the Vault for safekeeping of pledged securities.
• Maintain NPAs through timely follow-ups on interest collections.
• Hire, coach, and train staff with timely performance feedback.
• Prepare reports and drive branch growth.
• Increase gold loan business and other products (NCDs, Gold Coins).

Skills

Leadership

Communication skills

Client service

Team management

Education

Bachelor's Degree / Post-graduation

Job description

Job Summary

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan, conduct, monitor the branch field level marketing activities to ensure healthy pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.