Relationship Manager - GL South

Bajaj Finserv Limited; Supaul, Sangli District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Bajaj Finance Limited is seeking a Branch Manager in Bihar to lead a team, grow the consumer gold loan portfolio, and drive overall branch performance. The role emphasizes customer loyalty, strategic development, and effective management of external partnerships.

The candidate will oversee operations, ensure compliance, and coach staff to deliver strong business growth while maintaining high service standards and branch profitability.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Gold loan banking or client service experience preferred.
• Clear and concise written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability.
• Lead field-marketing activities to raise brand visibility.
• Plan and monitor branch marketing to build a healthy lead pipeline.
• Engage with customers for new acquisition and retention of existing clients.
• Ensure accurate valuation of pledged gold and compliance with policy.
• Safeguard pledged securities as joint custodian of the vault.
• Maintain NPAs through proactive follow-ups on interest collections.
• Hire, mentor, and train staff with timely performance feedback.
• Prepare business reports and drive branch growth.

Skills

Leadership

Team management

Customer engagement

Communication skills

Education

Bachelor's degree

Post-graduate degree

Job description

Job Summary

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive and participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct and monitor the branch field level marketing activities to ensure healthy pipeline of leads resulting into business conversion and branch growth.
• Focus on customer engagement for new customer acquisitions and retention of old customers.
• Conducting error-free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility for safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and taking necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.