Relationship Manager - GL South

Bajaj Finserv Limited; Jagtial; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Bajaj Finance Limited seeks a Branch Manager to lead a team and drive growth in consumer gold loan business. You will oversee branch operations, ensure compliance, and develop strategies with external partners to increase customer base and loan book.

Responsibilities include field marketing, customer engagement, audit-compliant valuation of gold, team coaching, and reporting. Strong leadership, communication, and coaching skills are essential for success in this role in Telangana.

Qualifications

• 4–7 years of relevant experience in gold loan banking or financial services.
• Bachelor's or higher degree preferred.
• Strong written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability.
• Lead field-marketing activities to improve brand visibility.
• Plan and monitor branch field-level marketing for leads and growth.
• Focus on customer engagement for new acquisitions and retention.
• Conduct valuation of pledged gold ornaments per policy and audit.
• Joint custodian of the vault with safekeeping of pledged securities.
• Maintain NPAs through follow-ups on interest collections.
• Plan for smooth branch functioning and team cohesiveness.
• Hire, coach, mentor, and train employees with timely feedback.
• Maintain quality performance, prepare reports, and drive branch growth.
• Increase gold loan business and other products (NCDs, Gold Coins).
• Ensure 100% process compliance in valuation.

Skills

Communication skills

Verbal communication

Written communication

Education

Bachelor's degree

Post-graduation degree

Job description

Job Summary

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and to recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations and profitability of the branch.
• Drive and participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, and monitor branch field-level marketing activities to ensure a healthy pipeline of leads resulting in business conversion and branch growth.
• Focus on customer engagement for new customer acquisitions and retention of existing customers.
• Conduct error-free valuation appraisal of gold ornaments pledged in branch with correct weight and purity assessment as per company policy and audit/compliance requirements.
• Joint custodian of the vault with responsibility for safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs under control through strong follow-ups from customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch and for developing cohesiveness within the company and with co-workers.
• Hiring, coaching, mentoring, and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports, and taking necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.