Relationship Manager - GL South

Bajaj Finserv Limited; Chennai District; Presencial; INR 900.000 - 1.500.000; Jornada completa

Descripción de la vacante

The Bajaj Finance Limited is seeking a Branch Manager in Chennai to lead a team and drive growth in consumer gold loan products. You will oversee branch operations, ensure service quality, and implement business strategies to expand the customer base.

The role requires 4–7 years of relevant experience, a bachelor’s or higher degree, and strong communication skills to manage customers and staff effectively. This is a leadership position with exposure to field marketing and risk management within

Formación

• 4–7 years of relevant experience required.
• Bachelor's Degree/Post-graduation preferred or higher.
• Experience in gold loan banking, gold loan products, or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsabilidades

• Oversee branch operations and profitability of the branch.
• Lead field marketing to boost brand visibility and customer acquisition.
• Plan and monitor branch marketing activities to maintain a healthy lead pipeline.
• Engage customers for new acquisitions and retention of existing customers.
• Perform valuations of pledged gold including weight and purity assessments as per policy.
• Joint custodian of the Vault with responsibility for safekeeping pledged securities.
• Keep NPAs under control through follow-ups for interest collections.
• Hire, coach, mentor, and train employees with timely performance feedback.
• Prepare reports and take actions to drive branch growth.
• Increase Gold Loan business and other third-party products.

Conocimientos

Leadership

Communication skills

People management

Educación

Bachelor's degree / Post-graduation

Descripción del empleo

Job Purpose

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Duties and Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.