Relationship Manager - GL South

Bajaj Finserv Limited; Ranebennur; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Bajaj Finance Limited is seeking a Branch Manager to provide strategic leadership for a consumer gold loan branch. You will drive team performance, oversee operations, and lead customer acquisition and retention efforts while ensuring strict policy and audit compliance.

The role requires 4-7 years of relevant experience and a Bachelor’s or higher degree. Prior Gold Loan banking or branch management exposure is preferred, with strong communication and leadership skills essential for success.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree / Post-graduation Degree preferred.
• Previous experience in Gold Loan banking or branch management is preferred.

Responsibilities

• Oversee branch operations and ensure branch profitability.
• Lead field-marketing efforts to grow gold loan business and other products.
• Plan and monitor branch-level marketing to maintain a healthy leads pipeline.
• Engage customers to acquire new clients and retain existing ones.
• Ensure accurate valuation of gold ornaments and compliance with policies.

Skills

Leadership

Communication skills

Customer service

Education

Bachelor's Degree / Post-graduation Degree

Job description

Job Summary

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer Gold Loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth.
• Focus on customer engagement for new customer acquisitions retainment of old customers.
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree / Post-graduation Degree preferred.
• Previous experience in Gold Loan banking, Gold Loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.