Relationship Manager - GL South

Bajaj Finserv Limited; Vijayapura District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Bajaj Finance Limited in Karnataka seeks a Branch Manager to lead a team, drive profitability, and build a strong customer base for gold loan products.

You will oversee branch operations, conduct field marketing, ensure compliance, mentor staff, and coordinate with sales to grow gold loan and related products.

Qualifications

• Bachelor's or higher degree in relevant field.
• Gold loan banking experience preferred.
• Strong written and verbal communication.
• Proven leadership and team management.

Responsibilities

• Oversee branch operations and profitability.
• Drive field marketing to grow lead pipeline.
• Plan and monitor marketing activities for pipeline health.
• Focus on customer engagement and new acquisitions.
• Conduct valuation of gold ornaments per policy and compliance.
• Safely manage vault custody of pledged securities.
• Control NPAs through proactive follow-ups.
• Hire, coach, and train staff with timely feedback.
• Prepare reports and drive branch growth.
• Increase gold loan and related product sales.

Skills

Leadership

Strategic planning

Client relationship management

Team coaching/training

Communication skills

Education

Bachelor's Degree

Post-graduation Degree

Job description

Job Summary

This position is open with Bajaj Finance Limited. The branch manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive/participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth.
• Focus on customer engagement for new customer acquisitions retainment of old customers.
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.