Relationship Manager-Credit CARD-Structured Products

Kotak Life Insurance; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Kotak Life Insurance in Mumbai seeks a capable banking professional to lead branch operations and drive growth across deposits and cross-sell opportunities. The role requires strong sales experience, leadership, and regulatory awareness to deliver superior customer service and profitability.

The candidate should have a background in Retail Liabilities and a track record of achieving break-even and P&L targets for the branch, while coordinating with product and marketing teams to launch new

Qualifications

• 6 years of Banking experience with 3-4 years in Retail Liabilities.
• Sales experience with exposure to Liabilities products.
• Strong leadership and customer service coordination skills.

Responsibilities

• Enhance Deposit pool from customers.
• Establish standards and delivery of service.
• Sell non-deposit products and cross-sell targets.
• Sell MF and Insurance products.
• Ensure fee income and branch profitability.
• Manage branch administration and regulatory compliance.
• Coordinate with product management, marketing and other centers for product development and service enhancements.

Skills

Leadership

Sales experience

Customer service

Thinker-Doer balance

Education

MBA / CA/ CAIB

Job description

About The Role

Job Role:

• ¢ Enhancement of Deposit pool from Customers
• ¢ Establishing standards and delivery of service
• ¢ Sale of non-deposit products. Cross selling targets progressively
• ¢ Sale of MF and Insurance products
• ¢ Fee Income
• ¢ Branch Administration
• ¢ Regulatory Compliance
• ¢ Manage productivity and overall morale of branch team members
• ¢ Overall responsible for break-even and P&L of branch Job Requirements
• ¢ Overall 6yrs of Banking experience; out of which 3-4yrs in Retail Liabilities
• ¢ Must have had Sales experience and exposure, preferably of Liabilities products
• ¢ Qualifications- MBA / CA/ CAIB
• ¢ Good Leadership skills (though more tactical than strategic)
• ¢ ThinkerDoer 40:60
• ¢ In-depth understanding of financial instruments, markets and macro micro economic processes
• ¢ Ability to carry along all the units involved in the customer service cycle to ensure customer "DELIGHT"
• ¢ Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives.