Relationship Manager-Credit CARD-Regional sales

Kotak Life Insurance; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Kotak Life Insurance in Bengaluru seeks graduates with customer service experience to handle banking and insurance service needs. You will assist with account openings, DMAT accounts, grievances, and product education while meeting service and sales targets with a focus on customer value and efficiency.

The role emphasizes quality advice, cross-selling asset products, and supporting relationship managers. A blend of service and sales orientation is required, with preference for candidates from

Qualifications

• Graduates with total experience of 1-3 years; at least 1 year in financial services.
• Equal blend of service and sales orientation; sales skew acceptable when necessary.
• Candidates from financial services with sales orientation can be considered.

Responsibilities

• Handle customer service requirements like account opening, DMAT account opening, grievances, liability product selling, education on product features, cheque book issuance.
• Provide quality of advice as judged by customers and supervisor.
• Ensure speed and efficiency of service.
• Meet sales targets for bank and investment products; cross-sell assets products and other offerings.
• Back-up to relationship managers handling HNI relationships.
• Aim for low attrition ratios.
• Drive customer acquisition through referrals from existing customers.

Skills

Customer service

Sales orientation

Cross-selling

Education

Graduate degree

Job description

About The Role

• To handle customer service requirements like account opening, DMAT account opening, grievances, liability product selling, education on product features, cheque book issuance.
• Quality of advice given to customers as determined by customers and supervisor.
• Speed and efficiency of service given.
• Sales targets for bank and investment products. Going beyond the professed need of the customer by providing other products. Enhancement of customer value.
• Cross-sale of assets products.
• Back-up to relationship managers holding HNI relationships.
• Ensure low attrition ratios.
• Customer acquisition through referrals from existing customers.

• Graduates with total experience of 1-3 years with relevant exp of atleast 1 year in financial services or banks.
• Equal blend of service and sales orientation. In the absence of equality, sales orientation as a skew will be acceptable.
• Experienced customer service candidates from financial services (those from MFund, securities houses etc) with sales orientation can be considered.