Client Servicing - Deputy Manager - Pune

EYLES MANUFACTURING; Maharashtra; On-site; INR 450,000 - 650,000; Full time

Job summary

EYLES MANUFACTURING in Maharashtra is seeking an enthusiastic sales Representative to contribute to generating sales and maintaining strong client relationships. You will close sales deals via client visits and require excellent communication skills to address inquiries and build trust.

An effective sales rep should be comfortable presenting products, handling objections, and driving revenue while ensuring high client satisfaction and retention through proactive engagement.

Qualifications

• Excellent communication and interpersonal skills.
• Strong negotiation and relationship-building abilities.
• Experience in managing key accounts and driving client satisfaction.

Responsibilities

• Build trusted relationships with assigned clients and act as their primary point of contact.
• Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.
• Understand client business goals and suggest relevant solutions to help them achieve better results.
• Share product/service updates, new features, or add-on offerings to keep clients informed and interested.
• Drive timely contract renewals and ensure minimal client churn.
• Track client usage, engagement levels, and overall satisfaction to ensure high retention.
• Identify opportunities to expand client engagement through upsell and cross-sell solutions.
• Collaborate with internal teams to customize offerings as per client needs and maintain CRM records.

Skills

Good Communication

Negotiation

Key Account Management

Client Servicing

Retention & Renewals

Job description

Jobs Description

We are looking for an enthusiastic sale Representative to contribute in generating sales for our company. You will be responsible for closing sales deals via Client Visit and maintaining good customer relationships. An effective sale representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services, as well as dealing with complaints and doubts

Roles & Responsibilities

• Build trusted relationships with assigned clients and act as their primary point of contact.
• Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.
• Understand client business goals and suggest relevant solutions to help them achieve better results.
• Share product/service updates, new features, or add-on offerings to keep clients informed and interested.

Client Servicing & Relationship Management

• Build trusted relationships with assigned clients and act as their primary point of contact.
• Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.
• Understand client business goals and suggest relevant solutions to help them achieve better results.
• Share product/service updates, new features, or add-on offerings to keep clients informed and interested.

Retention & Renewals

• Drive timely contract renewals and ensure minimal client churn.
• Track client usage, engagement levels, and overall satisfaction to ensure high retention.
• Provide clients with ROI-driven insights to reinforce the value of our services.

Upselling & Cross-Selling

• Identify opportunities to expand client engagement through relevant upsell and cross-sell solutions.
• Collaborate with internal teams to customize offerings as per client needs.

Collaboration & Reporting

• Coordinate with support, operations, and product teams to resolve client queries quickly.
• Maintain accurate records of all client interactions, renewals, and account activities in CRM.
• Share regular updates and reports on client feedback, account health, retention rates, and revenue contribution.

Skill Set Requirement

• Good Communication
• Negotiation skills
• Key account management skills
• Client Servicing, retention and renewals