Relationship manager

Mahindra holidays; Kollam, Thekkady; On-site; INR 450,000 - 600,000; Full time

Job summary

A leading travel and leisure company in Kerala is seeking a dedicated Relationship Manager to enhance customer relationships and drive business growth. Responsibilities include managing client portfolios, understanding needs, and providing tailored solutions. Ideal candidates will possess strong communication skills, problem-solving abilities, and a customer-oriented approach. Proficiency in CRM software and MS Office is a plus. Join us to foster loyalty and ensure high-quality service delivery.

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Customer-oriented approach with a focus on delivering high-quality service.

Responsibilities

• Build and maintain strong, long-lasting customer relationships.
• Understand customer needs and develop customized solutions.
• Act as the main point of contact for customer inquiries and issue resolution.
• Collaborate with internal teams to ensure customer satisfaction.
• Identify new business opportunities with existing clients.
• Prepare reports on account status and customer feedback.
• Participate in promotional activities and events to enhance customer engagement.

Skills

Excellent communication and interpersonal skills

Strong problem-solving abilities

Customer-oriented approach

Organizational and time management skills

Ability to work well in a team environment

Knowledge of the leisure and travel industry

Proficiency in CRM software and MS Office

Ability to multitask and prioritize tasks effectively

Tools

CRM software

MS Office

Job description

Overview

We are looking for a dedicated Relationship Manager to join Mahindra Holidays in Kerala. As a Relationship Manager, you will play a crucial role in maintaining and enhancing customer relationships to drive business growth and customer satisfaction. You will be responsible for managing client portfolios, understanding their needs, and providing tailored solutions to meet their requirements in the leisure and travel industry.

As a key member of the Mahindra Holidays team, you will work on exciting projects aimed at fostering long-term relationships with customers, promoting loyalty, and ensuring a high level of service delivery. This role is essential in driving customer engagement, retention, and revenue generation for the company, making it an integral part of our success in the leisure and travel sector.

Responsibilities

• Build and maintain strong, long-lasting customer relationships
• Understand customer needs and develop customized solutions
• Act as the main point of contact for customer inquiries and issue resolution
• Collaborate with internal teams to ensure customer satisfaction
• Identify new business opportunities with existing clients
• Prepare reports on account status and customer feedback
• Stay up-to-date with company products and services
• Participate in promotional activities and events to enhance customer engagement

Requirements

• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to work well in a team environment
• Customer-oriented approach with a focus on delivering high-quality service
• Good organizational and time management skills
• Knowledge of the leisure and travel industry is a plus
• Proficiency in CRM software and MS Office
• Ability to multitask and prioritize tasks effectively