Relationship Manager

Indira Ivf Hospital; Nashik District; In loco; INR 300.000 - 600.000; Tempo pieno

Descrizione del lavoro

Indira Ivf Hospital in Nashik invites a Relationship Manager to guide patients through IVF treatment from counselling to completion, with a focus on the financial aspects.

You will explain cost structures, secure signed acknowledgements, schedule appointments, and maintain records, while building strong patient relationships and ensuring timely follow-ups in collaboration with doctors and internal teams. You will track engagement and prepare periodic reports.

Competenze

• Graduation in any discipline.
• 2–7 years of relevant experience; IVF/hospital experience preferred.

Mansioni

• Guide and counsel patients on IVF treatment plans with focus on financial aspects as advised by doctor.
• Explain cost structure involved throughout the IVF journey.
• Document financial counselling with signed acknowledgements from patients.
• Serve as single point of contact for patients recommended for IVF treatment.
• Support patients across the life cycle from counselling to treatment initiation and completion.
• Build trust and maintain strong patient relationships with ongoing engagement.
• Ensure timely follow-ups to encourage continuity of care.
• Schedule appointments and provide reminders at least one day before visits.
• Track and update patient visit status regularly.
• Maintain accurate records of consultations, counselling, and treatment decisions.
• Record patient feedback and follow-up outcomes systematically.
• Prepare periodic reports on patient engagement and follow-up status.
• Collaborate with doctors and internal teams to ensure effective handholding and engagement.

Conoscenze

Patient relationship management

Financial counselling

Communication

Formazione

Graduation

Descrizione del lavoro

Designation :Relationship Manager

Qualification : Graduation

Industry : Medical IVF Hospital only

Experience : 2 to 7 years

Job Description:

• 1. Guide and counsel patients on treatment plans, with a primary focus on financial aspects as advised by the consulting doctor.
• 2. Clearly explain the cost structure involved throughout the IVF treatment journey.
• 3. Ensure proper documentation of financial counselling, including obtaining signed acknowledgements from patients.
• 4. Act as a single point of contact for patients recommended for IVF treatment.
• 5. Support patients across the entire life cycle from initial counselling to treatment initiation and completion.
• 6. Build trust and maintain strong patient relationships through continuous engagement.
• 7. Ensure timely and consistent follow-ups with patients to encourage continuity of care.
• 8. Schedule appointments and provide reminders at least one day prior to patient visits.
• 9. Track and update patient visit status regularly.
• 10. Maintain accurate and up-to-date records of patient consultations, counselling sessions, and treatment decisions.
• 11. Record patient feedback and follow-up outcomes systematically.
• 12. Prepare periodic reports on patient engagement and follow-up status.
• 13. Work closely with doctors and internal teams to ensure effective patient handholding and engagement.