Customer Relationship Manager

DotMik Software Pvt Ltd

South West Delhi District

On-site

INR 400,000 - 600,000

Full time

14 days+

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Job summary

DotMik Software Pvt Ltd is hiring a Customer Relationship Manager to enhance client relationships in the fintech sector. The ideal candidate will have at least 2 years of experience, strong communication skills, and a passion for client engagement. This full-time role is office-based in Najafgarh, Delhi, and involves both field visits and digital meetings to drive business growth.

Qualifications

Minimum 2 years of relevant experience in Fintech / Payment Gateway / B2B Tech Sales.
Strong understanding of Payout systems, CMS, and digital payment solutions.
Excellent verbal and written communication skills in English and Hindi.

Responsibilities

Identify and connect with new B2B clients in fintech and travel.
Conduct cold calling and follow-ups with potential clients.
Manage and nurture relationships with existing customers.

Skills

Communication

Client Relationship Management

Lead Conversion

Cold Calling

Education

Graduate in any stream

MBA in Sales/Marketing/Finance

Job description

2 days ago Be among the first 25 applicants

We Are Hiring – Customer Relationship Manager (CRM)
Location: Prem Nagar, Najafgarh, New Delhi – 110043
Apply Now: Send your resume to lalit@dotmik.com
Contact: 9910586457

DotMik Software Pvt. Ltd. is seeking a dynamic and result-oriented Customer Relationship Manager with at least 2 years of experience in the Payment Gateway, Fintech, or Travel industry. If you have a passion for building long-term client relationships, converting leads into active business, and understand the B2B ecosystem well — we want to hear from you!

Key Responsibilities:
Identify, connect with, and approach new B2B clients relevant to the fintech and travel domain

Conduct effective cold calling, warm calling, and proactive follow-ups with potential clients

Schedule and attend physical meetings across Delhi/NCR and conduct digital meetings (Zoom/Google Meet) with remote clients

Explain our services like Payment Gateway, Payout APIs, CMS, and Travel APIs in detail to prospective clients

Handle end-to-end client onboarding, including documentation, account setup, and technical coordination

Manage and nurture relationships with existing customers, ensuring consistent support and retention

Maintain accurate lead records, follow-up logs, and update CRM systems regularly

Work closely with the sales and support teams to ensure seamless delivery of services

Meet weekly/monthly targets for lead conversions and onboarding

Requirements:
Minimum 2 years of relevant experience in Fintech / Payment Gateway / B2B Tech Sales

Strong understanding of Payout systems, CMS, digital payment solutions, and/or Travel API platforms

Proven ability to communicate professionally via phone calls, emails, and in-person meetings

Self-motivated, target-driven, and confident in independently handling leads and closing deals

Comfortable with both in-office work and field visits when required

Excellent verbal and written communication skills in English and Hindi

Educational Qualification:
Graduate in any stream (MBA in Sales/Marketing/Finance is a plus)

Prior exposure to working with fintech products and merchant services will be highly preferred

Job Type: Full-time (Work from Office)
Working Days: Monday to Saturday

Salary: Based on experience and will be finalized after the interview
Job Location: Office-based – Prem Nagar, Najafgarh, New Delhi – 110043

Interested candidates can send their resumes to:
lalit@dotmik.com
Call/WhatsApp: 9910586457

Join DotMik Software and be part of a growing fintech company shaping the future of digital payments and B2B solutions.