Assistant Manager(Operations)

Imast Operations; Indore District; On-site; INR 223,200 - 357,120; Full time

Job summary

Imast Operations in Indore is seeking a motivated L1 Customer Success professional to handle queries across calls, WhatsApp, and email. You will create reports, manage call data, and ensure issues meet SLA/TAT timelines while coordinating with the L2 team.

Qualified candidates have 1+ year experience in client servicing, CRM or program coordination, with strong communication in Hindi and English and proficiency in MS Excel and PowerPoint. Immediate joiner preferred.

Qualifications

• Bachelor's degree in business, Marketing, Technology or related field.
• MBA or equivalent is an advantage.
• 1+ years of experience in client servicing, CRM, or program coordination.

Responsibilities

• Handle customer/user queries received through calls, WhatsApp, email, or other support channels.
• Create and maintain presentations, reports, and documentation related to the assigned project.
• Manage inbound and outbound calls professionally.
• Collect and maintain call-related data and share it with the L2 team daily.
• Prepare daily reports, Excel sheets, and PowerPoint presentations as required.
• Ensure customer issues are resolved within defined SLA/TAT timelines.
• Create and update JIRA tickets as per instructions from L2.
• Escalate unresolved or complex issues to L2 in a timely manner.
• Support day-to-day operational tasks for client projects.

Skills

Communication

MS Excel

PowerPoint

Customer handling

SaaS familiarity

Education

Bachelor's degree in Business/Marketing/Technology

MBA

Tools

JIRA

Job description

Role & responsibilities

Role Level: L1

Reports To: Customer Success Manager (L2)

Key Responsibilities

Handle customer/user queries received through calls, WhatsApp, email, or other

support channels.

Create and maintain presentations, reports, and documentation related to the assigned

project.

Manage inbound and outbound calls professionally.

Collect and maintain call-related data and share it with the L2 team on a daily basis.

Prepare daily reports, Excel sheets, and PowerPoint presentations as required.

Ensure customer issues are resolved within defined SLA/TAT timelines.

Create and update JIRA tickets as per instructions from L2.

Escalate unresolved or complex issues to L2 in a timely manner.

Support day-to-day operational tasks for client projects.

Required Skills

Good communication skills (spoken and written Hindi & English)

Proficiency in MS Excel (Intermediate Pivot, VLOOKUP,) and PowerPoint.

Strong customer handling and calling skills with managing data base.

Basic understanding of SaaS platforms preferred if not basic understanding of how to

handle clients is required.

Qualifications & Experience

Bachelor's degree in business, Marketing, Technologyor related field.

MBA or equivalent is an advantage.

1 +years of experience in client servicing, CRM, or program coordination.

Notice Period - Immediate Joiner

Preferred candidate profile