Growth Executive

Uzhavarbumi; Chennai District; On-site; INR 142,178 - 170,301; Full time

Job summary

Uzhavarbumi is seeking a Growth Executive in Chennai District, Tamil Nadu. This role requires understanding customer needs through empathetic interactions across multiple channels, including calls and social media. Responsibilities include building trust, identifying dropouts, and ensuring long-term customer satisfaction.

The ideal candidate should possess strong communication skills and the ability to work under pressure while managing multiple conversations. A preference for female candidates is noted, though all applicants are encouraged.

Qualifications

• 0–1 years of experience in related field.
• Fluency in English and Tamil (read/write/speak).
• Willingness to learn and adapt.

Responsibilities

• Understand customer psychology and build meaningful relationships.
• Handle customers with care, building lasting rapport and trust.
• Identify reasons for dropouts and convert insights into strategies.
• Engage actively across multiple platforms for customer assistance.
• Anticipate customer needs to ensure a smooth experience.
• Champion customer satisfaction and go the extra mile.

Skills

Strong communication and interpersonal skills

Empathy and active listening ability

Ability to multitask and manage conversations across platforms

Fast typing and basic proficiency in MS Excel and Word

Ability to work under pressure and meet deadlines

Education

Any Degree

Job description

We’re looking for a Growth Executive who goes beyond handling support tickets. This role is for someone who understands people, enjoys building relationships, and is committed to delivering exceptional customer experiences. You will interact with customers across calls, WhatsApp, Instagram, and web chat - not just to solve problems, but to understand their needs, anticipate concerns, and support long-term satisfaction and loyalty.

Details

• Employment Type: Regular, Full-Time
• Shift: General
• Salary: ₹14,000 Gross
• Travel: Not Required
• Vacancy: 1 position
• Location: Medavakkam

Key Responsibilities

• Understand customer psychology and build meaningful relationships through empathetic, value-driven conversations beyond surface-level support.
• Handle customers with care, building lasting rapport and trust across various personal and digital touchpoints.
• Identify reasons for dropouts by listening closely and converting insights into actionable strategies that drive customer retention.
• Engage comfortably with diverse customer profiles, adapting communication and approach accordingly.
• Engage actively across platforms like calls, WhatsApp, Instagram, and web chat to offer timely, polite, and personalized assistance.
• Anticipate customer needs and proactively address issues or concerns ensuring a smooth and satisfying experience.
• Champion customer satisfaction by going the extra mile in every interaction, aiming to build trust, value, and long-term loyalty.

Requirements

• Qualification: Any Degree

• Experience: 0–1

• Languages: English, Tamil – Read/Write/Speak.

• Skills:

  • Strong communication and interpersonal skills.
  • Empathy and active listening ability.
  • Ability to multitask and manage conversations across platforms.
  • Fast typing and basic proficiency in MS Excel and Word.
  • Ability to work under pressure and meet deadlines.

• Preferred Attributes:

  • Passionate about customer interaction.
  • Willing to learn, adapt, and grow with the team.
  • Positive attitude and a problem-solving mindset.

Preferred Candidate:

• Gender: Female preferred, but male candidates are also encouraged to apply.
• Personality Fit: Someone who sees customer conversations as a two-way relationship, not just a support task.