Relationship Manager

Petpooja; Prayagraj, Vrindavan; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Petpooja is seeking a dynamic sales professional to actively sell the Petpooja Restaurant Billing Platform and VAS, build relationships with restaurant owners, and onboard new clients through cold calling, field visits, and referrals.

You will manage end-to-end sales from prospecting to contract closure, organize local marketing events, drive demo targets, and provide performance insights to improve service delivery while upholding the company values.

Responsibilities

• Actively sell the Petpooja Restaurant Billing Platform and Value-Added Services (VAS).
• Generate leads through cold calling, field visits, and market references; onboard restaurants onto Petpooja.
• Build and nurture strong relationships with restaurant owners by understanding their business needs and offering tailored solutions.
• Sign up restaurants by closing contracts and responding to inquiries from new and existing clients.
• Organise and participate in promotional events and local marketing activities to boost brand visibility and drive referrals.
• Take ownership of sales operations including reporting, process optimisation, and system improvements.
• Regularly update management with performance insights and recommendations for enhancing business relationships and service delivery.
• Meet and exceed sales targets (product and VAS), demos, and visit goals through strategic daily planning and execution.
• Establish a strong reference market by maintaining long-term relationships with onboarded clients.
• Resolve client issues effectively using escalation matrix and ensure high levels of customer satisfaction.
• During field visits, you will be the first point of contact for potential clients and represent Petpooja professionally at all times.
• Be the face of Petpooja in the market, upholding and promoting the company's values and mission.

Job description

Role & responsibilities:

• Actively sell the Petpooja Restaurant Billing Platform and associated Value-Added Services (VAS).
• Generate leads through cold calling, field visits, and market references; proactively approach restaurants to onboard them onto Petpooja.
• Build and nurture strong relationships with restaurant owners by understanding their business needs and offering tailored solutions.
• Sign up restaurants by closing contracts and responding to inquiries from both new and existing clients.
• Organise and participate in promotional events and local marketing activities to boost brand visibility and drive referrals.
• Take ownership of operational and administrative aspects of sales, including reporting, process optimisation, and system improvements.
• Regularly update management with performance insights and recommendations for enhancing business relationships and improving service delivery.
• Meet and exceed sales targets (product and VAS), demos, and visit goals through strategic daily planning and execution.
• Establish a strong reference market by maintaining long-term relationships with onboarded clients.
• Resolve client issues effectively using the escalation matrix and ensure high levels of customer satisfaction.
• During field visits, you will be the first point of contact for potential clients, and you will represent Petpooja professionally at all times.
• Be the face of Petpooja in the market, upholding and promoting the company's values and mission.