Relationship Manager

Petpooja; Ernakulam, Lucknow; On-site; INR 350,000 - 520,000; Full time

Job summary

Petpooja is seeking a dynamic salesperson to upsell Value-Added Services to our existing merchant base. You will promote marketplace offerings and nurture relationships with restaurant owners to optimize operations and adopt new services.

You will be the main point of contact for merchant queries, execute targeted sales strategies to hit daily and monthly targets, and coordinate with internal teams to improve processes and capture market feedback.

Qualifications

• Bachelor's degree preferred.
• 1-3 years of sales experience.
• Problem-solving attitude.
• Customer-oriented mindset.
• Knowledge of CRM practices.
• Influencing skills.
• Presentability is required.
• Fluent communication.

Responsibilities

• Drive revenue growth by upselling Petpooja's VAS to existing merchant accounts.
• Pitch and promote Marketplace Services on the Petpooja platform.
• Build relationships with restaurant owners; advise on trends and VAS adoption.
• Primary contact for client queries; provide timely solutions.
• Execute sales strategies to meet daily/weekly/monthly targets across VAS, demos, and visits.
• Ensure merchants manage day-to-day operations and grow with Petpooja tools.
• Conduct promotional campaigns and local marketing to develop referrals.
• Collaborate with internal teams to streamline sales processes and reporting.
• Share market feedback with teams to support product enhancements.
• Use escalation matrix to resolve issues; maintain high customer service standards.
• Represent Petpooja in the field; reflect brand values.
• Identify upselling opportunities; be a trusted advisor to merchants.

Skills

CRM

Influencing skills

Presentability

Fluent communication

Problem-solving attitude

Customer-oriented mindset

Education

Bachelor's degree (preferred)

Tools

CRM software

Laptop for client demos

Job description

Summary:

We are seeking a dynamic salesperson to drive revenue growth by upselling Petpoojas Value-Added Services (VAS) to our existing merchant base. In this role, you will actively promote marketplace offerings and build strong relationships with restaurant owners to help them optimize operations, adopt new services, and succeed on the Petpooja platform. As the primary point of contact for merchant queries, you will provide timely support, execute targeted sales strategies to meet daily and monthly targets, and collaborate with internal teams to streamline processes and share market feedback. This role combines sales excellence with a strong relationship management focus to ensure long-term merchant success and satisfaction.

Eligibility Criteria:

• Two-Wheeler along with Driving License
• Laptop for Client Demo

Roles and Responsibilities:

• Drive revenue growth by upselling Petpooja's Value-Added Services (VAS) to existing merchant accounts allocated by the company.
• Actively pitch and promote Marketplace Services, enhancing the merchant's experience and success on the Petpooja platform.
• Build and maintain strong relationships with restaurant owners by advising them on market trends, operational improvements, and VAS adoption.
• Act as the primary point of contact for client queries, providing timely solutions and leveraging feedback to drive continuous improvement.
• Execute planned sales strategies to meet daily, weekly, and monthly targets across VAS adoption, demos, and client visits.
• Ensure merchants are well-informed on managing day-to-day operational challenges and growing their businesses using Petpooja tools.
• Conduct promotional campaigns and local marketing initiatives to develop referrals and expand Petpooja's presence within the merchant network.
• Collaborate with internal teams to streamline sales processes, optimize reporting, and identify areas for operational efficiency.
• Share market feedback and development inputs with relevant teams to support product and service enhancements.
• Utilise the correct escalation matrix to resolve any client issues, ensuring high standards of customer service and satisfaction.
• Represent Petpooja professionally in the field, demonstrating the brand’s values and commitment to customer success.
• Be proactive in identifying upselling opportunities and act as a trusted advisor to merchants to ensure their continued engagement with Petpooja.

Additional Qualification and Skills:

• Bachelor's degree is preferred .
• Professional experience of 1-3 years in Sales.
• Problem-solving attitude
• Customer-oriented mindset
• Knowledge of customer relationship management (CRM) practices
• Influencing Skills
• Presentability is required
• Fluent in communication