Relationship Manager

Petpooja; Dadri, Haridwar, Gurugram District; Hybrid; INR 350,000 - 750,000; Full time

Job summary

Petpooja is seeking a dynamic sales professional in India to drive adoption of its Restaurant Billing Platform and Value-Added Services. You will generate leads via cold calling, field visits, and local references, onboarding restaurants and closing contracts.

You will build relationships with restaurant owners, tailor solutions to their needs, organize promotional events, manage reporting and process improvements, and consistently exceed sales targets while representing Petpooja professionally

Responsibilities

• Actively sell the Petpooja platform and VAS to restaurants.
• Generate leads through cold calls, field visits, and market references.
• Onboard restaurants by signing contracts and responding to inquiries.
• Build relationships with restaurant owners by understanding their business needs.
• Organise promotional events and local marketing activities to boost visibility.
• Take ownership of sales operations, reporting, and process improvements.
• Regularly brief management with performance insights and recommendations.
• Meet and exceed targets, demos, and visit goals through planning and execution.
• Maintain long-term references by sustaining onboarded clients.
• Resolve client issues using escalation matrix to ensure satisfaction.
• Be the face of Petpooja during field visits and represent the company professionally.

Skills

Lead generation

Cold calling

Relationship building

Contract closing

Field visits

Promotional events

Sales reporting

Target achievement

Customer satisfaction

Job description

Roles and Responsibilities:

• Actively sell the Petpooja Restaurant Billing Platform and associated Value-Added Services (VAS).


• Generate leads through cold calling, field visits, and market references; proactively approach restaurants to onboard them onto Petpooja.


• Build and nurture strong relationships with restaurant owners by understanding their business needs and offering tailored solutions.


• Sign up restaurants by closing contracts and responding to inquiries from both new and existing clients.


• Organise and participate in promotional events and local marketing activities to boost brand visibility and drive referrals.


• Take ownership of operational and administrative aspects of sales, including reporting, process optimisation, and system improvements.


• Regularly update management with performance insights and recommendations for enhancing business relationships and improving service delivery.


• Meet and exceed sales targets (product and VAS), demos, and visit goals through strategic daily planning and execution.


• Establish a strong reference market by maintaining long-term relationships with onboarded clients.


• Resolve client issues effectively using the escalation matrix and ensure high levels of customer satisfaction.


• During field visits, you will be the first point of contact for potential clients, and you will represent Petpooja professionally at all times.


• Be the face of Petpooja in the market, upholding and promoting the company's values and mission.