Relationship Manager

Seven N Half; Mumbai; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Seven N Half in Mumbai is seeking an experienced Relationship Manager to lead engagement with existing schools, address inquiries, and drive solutions aligned to their needs. You will explore new business opportunities within the education sector and coordinate with internal teams to ensure successful product implementation and ongoing client support.

You will cultivate long-term relationships, visit schools quarterly, and pursue cross-sell/up-sell opportunities across product lines, while

Qualifications

• 8–13 years of work experience in B2B sales, customer retention, upselling, cross selling, etc.
• Strong communication and relationship-building abilities are essential.
• Excellent negotiation and problem-solving skills are required.
• High degree of interpersonal skills and ability to build long-term client partnerships.

Responsibilities

• Act as a point of contact for existing clients, addressing their inquiries, concerns, and providing solutions to meet their needs.
• Identify new business opportunities and develop strategies to expand the company's presence within the education sector.
• Collaborate with internal teams to ensure the successful implementation of products and services and provide ongoing support to clients.
• Develop and execute a strategic plan to build and maintain relationships with existing schools.
• Liaison with internal stake holders to improve the usage & complaint resolution.
• Work with Academic & Technical team to resolve customer queries.
• Build opportunities across all product lines in existing schools.
• Create cross-sell & up-sell opportunities with every customer.
• Identifying Think Edge opportunities & conversion from existing schools.
• Visiting all schools once every quarter & all critical schools once every month.
• Addressing all customer requirements on complaints handling, content issues and service gaps within 48 hrs.
• Provide market differentiated services and experience for the existing schools.

Skills

Communication

Negotiation

Relationship building

Interpersonal skills

Job description

Relationship Manager

• Act as a point of contact for existing clients, addressing their inquiries, concerns, and providing solutions to meet their needs.
• Identify new business opportunities and develop strategies to expand the company's presence within the education sector.
• Collaborate with internal teams to ensure the successful implementation of products and services and provide ongoing support to clients.
• Develop and execute a strategic plan to build and maintain relationships with existing schools.
• Liaison with internal stake holders to improve the usage & complaint resolution.
• Work with Academic & Technical team to resolve customer queries.
• Build opportunities across all product lines in existing schools.
• Create cross-sell & up-sell opportunities with every customer.
• Identifying Think Edge opportunities & conversion from existing schools.
• Visiting all schools once every quarter & all critical schools once every month.
• Addressing all customer requirements on complaints handling, content issues and service gaps within 48 hrs.
• Provide market differentiated services and experience for the existing schools.

Knowledge/Skills

• Strong communication skills
• Good Negotiation and problem-solving skills
• High degree of Relationship building skills
• Strong interpersonal skills

Experience: At least 8-13 years of work experience in B2B sales, customer retention, upselling, cross selling, etc.