Relationship Manager

Niyukti Systems, Inc; Maharashtra; On-site; INR 350,000 - 550,000; Full time

Job summary

Niyukti Systems, Inc in Maharashtra, India is seeking an outgoing Relationship Manager to foster strong client relationships and drive new business opportunities.

You will provide knowledgeable advice, guide clients through decisions, resolve complaints promptly, and aim to exceed sales targets through upselling and cross-selling. Strong communication, CRM proficiency, and leadership skills are essential.

Qualifications

• Degree or diploma in management, marketing, or a related field.
• Experience in relationship management or customer service.
• Strong client-facing communication and problem-solving skills.
• Ability to meet sales/revenue targets.

Responsibilities

• Maintaining a deep knowledge of company products and services.
• Building and maintaining strong relationships with prospective and existing clients.
• Researching and pursuing new business opportunities.
• Identifying clients' needs and requirements and proposing suitable solutions.
• Providing clients with comprehensive product/service consultations and guiding their decision-making process.
• Upselling and cross-selling products/services to clients.
• Resolving complaints and issues efficiently and in a timely manner.
• Meeting sales/revenue targets.
• Ensuring client satisfaction.

Skills

Relationship management

Client relationship building

Sales and revenue targeting

CRM software

MS Office

Communication skills

Interpersonal skills

Leadership and teamwork

Education

Degree in management/Marketing/communication or similar

Tools

CRM software

MS Office

Job description

Relationship Manager Job Description Template

We are looking for an outgoing relationship manager to foster strong relationships with our clients. The relationship manager's responsibilities also include seeking out new business opportunities, providing clients with knowledgable advice, guiding their choices, promptly resolving complaints, and ensuring client satisfaction.

To be successful as a relationship manager you should be able to build positive, long-term relationships and support clients in the decision-making process by identifying solutions that most closely meet their needs.

Relationship Manager Responsibilities

• Maintaining a deep knowledge of company products and services.
• Building and maintaining strong relationships with prospective and existing clients.
• Researching and pursuing new business opportunities.
• Identifying clients' needs and requirements and proposing suitable solutions.
• Providing clients with comprehensive product/service consultations and guiding their decision-making process.
• Upselling and cross-selling products/services to clients.
• Resolving complaints and issues efficiently and in a timely manner.
• Meeting sales/revenue targets.
• Ensuring client satisfaction.

Relationship Manager Requirements

• Degree in management, marketing, communication, or a similar field.
• Experience as a relationship manager, in customer service, or a similar role.
• Ability to build and maintain strong client and business relationships.
• Proficiency in Microsoft Office and CRM software.
• Excellent communication and interpersonal skills.
• Good conflict resolution and problem-solving skills.
• Leadership and team management skills.
• Customer-oriented.